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Journal Articles

Effects of reengineering on the employee satisfaction‐customer satisfaction relationship

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Ronald J. Burke, Jim Graham, Frank Smith
Journal: The TQM Journal
The TQM Magazine (2005) 17 (4): 358–363.
https://doi.org/10.1108/09544780510603198
Published: 01 August 2005
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Journal Articles

Putting the customer second

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Ronald J. Burke, James Graham, Frank J. Smith
Journal: The TQM Journal
The TQM Magazine (2005) 17 (1): 85–91.
https://doi.org/10.1108/09544780510573075
Published: 01 February 2005
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Journal Articles

Process reengineering: who embraces it and why?

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Ronald J. Burke
Journal: The TQM Journal
The TQM Magazine (2004) 16 (2): 114–119.
https://doi.org/10.1108/09544780410523008
Published: 01 April 2004
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