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Susanne Gustavsson
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Journal Articles

Involving patients in quality improvements – a case study

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Åsa Robinson, Caterina Finizia, Susanne Gustavsson
Journal: The TQM Journal
The TQM Journal (2020) 32 (2): 348–361.
https://doi.org/10.1108/TQM-04-2019-0116
Published: 15 November 2019
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Journal Articles

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Available to Purchase
Susanne Gustavsson, Ida Gremyr, Elisabeth Kenne Sarenmalm
Journal: The TQM Journal
The TQM Journal (2016) 28 (1): 151–162.
https://doi.org/10.1108/TQM-04-2013-0050
Published: 11 January 2016
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