.... © MCB UP Limited 2001 Benchmarking TQM Improvement Organizational change Many firms face still fiercer competition in global markets. The declining competitiveness of these firms is reflected in decreasing market shares and poorer business performance. But as General Sun Tzu...

... performance improvements, the path to its implementation is incremental. Therefore, organizational change should be viewed as a continuous process rather than a static or “one‐off” event. Before construction organizations consider implementing re‐engineering initiatives, they should re‐address their existing...