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Journal Articles
The impact of ISO 9000 and TQM on best practice/performance
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (2000) 12 (2): 84–92.
Published: 01 April 2000
... between practice and performance are also put forward for further consideration. Finally, the lessons to be learnt from this empirical evidence are drawn out. © MCB UP Limited 2000 ISO 9000 TQM Performance Benchmarking United Kingdom The European Foundation for Quality...
