... of human relations and management philosophy. The West, on the other hand, highly advocates freedom and creative thinking, and has created competitiveness through fostering a culture of entrepreneurship. The US Malcolm Baldrige National Quality Award, the Japanese Deming Prize, and the Japan Quality Award...

...Kay C. Tan With the success of the Deming Prize, the Malcolm Baldrige National Quality Award, and the European Quality Award, many other countries have developed or are in the midst of developing their own quality award programs. This article provides background information on 16 national quality...

... with a useful checklist for senior executives and other managers concerned to assess and measure the effectiveness of their “processes” from the point of view of excellence but also maturity © MCB UP Limited 1999 Awards Benchmarking Leadership TQM The word leadership crops up in all...

... is the criteria of the Canada Awards for Excellence, the internationally recognized quality award program. This section of the Canada Awards for Excellence examines how work is organized to support the strategic direction of the organization, with a specific focus on quality assurance...

...Kai Kristensen; Hans Jørn Juhl In Denmark two different quality awards exist: the Danish Quality Award and the Quality Award for the Public Sector. In this paper we present the average results obtained by public and private applicants to the two existing Danish quality awards. Results are compared...

... impetus. © MCB UP Limited 1998 Awards Germany Improvement Self‐assessment TQM German companies considered quality management and quality assurance to be the same for many years. Quality was mainly a technical task assigned to an engineering department. The focus was on product...

...Gerald Vinten There is no doubting the global influence of the quality movement. It is therefore persuasive to note the role that ethical considerations play in various quality award schemes, and this furthers the argument towards an integrated approach. Having said this, there is scant evidence...

...M. Xie; K.C. Tan; S.H. Puay; T.N. Goh Ever since the Malcolm Baldrige National Quality Award (MBNQA) was established in 1987, many other countries have developed their own version of a national quality award (NQA). These NQAs tend to follow the general framework of the MBNQA with different emphases...

...George P. Laszlo Starting with 1997 applications, both the US Malcolm Baldrige National Quality Awards and the Canada Awards for Excellence have undergone changes to the evaluation categories as well as to the point systems in order to increase the emphasis on business results. Over the past...

...K.J. Zink; A. Schmidt; W. Voß Notes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award and its development from 1988 to the present day. Examines in detail the criteria...

... to drive improvement. Awards Models Self‐assessment Small firms In the UK there are a number of organizations and government‐sponsored agencies committed to improving the performance and effectiveness of British business, and one way in which they do this is through the promotion of quality...

...George P. Laszlo The recognition of the successes obtained by organizations using the total quality management (TQM) approach has been made historically through quality awards. The validity and applicability of the criteria used in such evaluations as well as the consistent impartiality...

...David Steventon Many companies are spending large sums of money and considerable management effort in pursuit of one or more of the recognized quality awards. There are, however, critics who question whether it is all worthwhile. Reviews the experiences of speakers at the BPICS Conference,relating...

...Judith M. Delsanter Describes the reaction of Dr. Joseph Juran, a recipient of the US National Medal of Technology, to winning the award, and his views on the relationship of quality to technology. Discusses the significance of awards and what outcomes recipients of national awards can expect...