... 09 2024 30 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Benchmarking Customer requirements Electronics industry Modelling Exchange price Refurbished smartphone Predictive model Stepwise regression Sentiment analysis...

... idea for underpinning quality attributes for benchmarking system substitutes. A machine tool selection case is discussed to disclose the significant aspect of decision-making and its virtual qualities. Findings The decision executives can realize massive benefits by streaming quality data, advanced...

... their goals. Studies reported that benchmarking has a role to improve organisational performance. However, poor evidence of using benchmarking within police agencies and very few studies examine the relationship between it and police performance. Motivated by this gap, this study aims to explore and examine...

... limitations/implications – The authors do not capture learning system feedback loops, but the cone-of-learning approaches can position against chosen competitors. The authors recognise benchmark, positioning, and transferability differences may exist between different tertiary institutions; different...

...Mohammad Z. Meybodi Purpose – The purpose of this paper is to examine if there are links between just-in-time (JIT) practices and consistency of benchmarking performance measures at various levels of organization. Design/methodology/approach – A set of ten hypotheses were used to examine...

...Professor Claudio Baccarani and Dr Jacques Martin; Antigoni Papadimitriou Purpose – There is currently limited knowledge of the strategic organizational routines such as strategic planning and benchmarking of universities in the Western Balkans (WB). Thus the purpose of this paper is to map...

... beginning to emerge. These demonstrate the benefits of defining opportunity gaps which can be estimated based on feedback on both performance and importance criteria. Originality/value – This innovative approach to benchmarking against a proven and practical model for business excellence provides...

... up and develop the required knowledge down the track to apply in other areas such as “laboratory TQM/QA system”. © Emerald Group Publishing Limited 2014 Total quality management Quality assurance Benchmarking Customer satisfaction Student-centred Inquiry-based Leadership...

... of compliance criteria for continual improvement (CI) benchmarking the ISO 9000 series. Design/methodology/approach This study attempted to provide this clarification by developing a framework of compliance criteria for continual improvement (CI) benchmarking the ISO 9000 series. Thereafter the HMS...

... to benchmark organization technical capabilities against customer requirements. It shows that continuous improvement is the basic need for implementing QFD through the HOQ. Observations were made of the case under review, a manufacturing company which is classified as an SME. Its main products are three...

... of undergraduate courses. A Foundation Programme (an academic development programme) is also offered to assist students who do not meet admission requirements in reaching the necessary standard for entry. © Emerald Group Publishing Limited 2011 Benchmarking Student experience Quality management...

...Pietro Giorgio Lovaglio Purpose The aim of this paper is the discussion and the dissemination of initiatives promoted by the Lombardy region for the construction of benchmarking systems between regional health structures of care utilizing administrative archives. Design/methodology/approach...

.... Moreover, the Danish Business Excellence Index (DBEI) was introduced in Denmark in order to establish on overall benchmarking system for Danish companies based upon the principles of business excellence. The main purpose of the European Quality Award is to recognize organizational excellence...

... of this survey suggest that the most important TQM barriers in Indian industry are: “no benchmarking of other company's practices” and “employees are resistant to change”. Factor analysis of the 21 potential barriers to TQM implementation revealed the following five underlying constructs: lack of customer...

... are also available for instructors from the publishers. Quality management Benchmarking Competitive advantage Process control Six Sigma J.R.   Evans and W.M.   Lindsay . An Introduction to Six Sigma and Process Improvement . Thomson: South‐Western , 2005 . 336 pp. , ISBN...

...Simmy Marwa; Mohamed Zairi Purpose The purpose of this paper is to provide a conceptual framework for conducting a benchmarking visit/expedition. Design/methodology/approach Recent articles on the models of benchmarking are reviewed and used to construct a seven‐step benchmarking visit...

...Patrizia Garengo; Stefano Biazzo; Alessio Simonetti; Giovanni Bernardi Purpose Literature and practice highlight the need to stimulate processes of qualitative growth in SMEs. The aim of the research presented in this paper is to identify a type of benchmarking and a benchmarking tool which can...

...Mohammad Z. Meybodi Purpose of this paper The purpose of the article is to improve the effectiveness of benchmarking by detecting and reconciling possible inconsistencies in manufacturing strategy process and identifying benchmarking areas that are critical to organizational success. Design...

... of the best practices in TQM found in national quality award winners. Hopes that such a model would guide aspiring organizations in their quality journey. Develops the model using a case study approach on four past winners of the Singapore Quality Award. TQM Business development Quality Benchmarking...

...Per V. Freytag; Svend Hollensen Benchmarking is more than giving marks. It is a way of measuring a firm’s strategies and performance against "best‐in‐class” firms, both inside and outside the industry. The aim is to identify best practices that can be adopted and implemented by the organization...