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Journal Articles
Journal Articles
Journal Articles
The TQM Journal (2022) 34 (6): 1527–1546.
Published: 07 December 2021
.... Design/methodology/approach The study is carried out at forging industry which has been assessed on certain key business performance indicators. The assessment highlighted various issues which had scope for improvement to enhance the agility of the organization. Therefore, a phase-wise implementation...
Journal Articles
The TQM Journal (2017) 29 (4): 624–647.
Published: 12 June 2017
... Kwateng can be contacted at: kowusukwateng@yahoo.com 04 03 2017 14 04 2017 08 05 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Total quality management Ghana Business performance Culture Aquaculture industry...
Journal Articles
The TQM Journal (2009) 21 (1): 46–58.
Published: 09 January 2009
..., they can be referenced by practitioners or researchers engaged in similar research or survey studies. Keng‐Boon Ooi can be contacted at: ooi.keng.boon@mmu.edu.my © Emerald Group Publishing Limited 2009 Self assessment Total quality management Business performance The effectiveness...
Journal Articles
The TQM Magazine (1994) 6 (5): 57–63.
Published: 01 October 1994
... performance indicators. Between 1965 and 1985, Japan’s Deming Award winners showed higher increases in sales and profitability than the average. In the USA, the 20 highest scorers in the Baldrige Award applications of 1988‐89 showed improvements in business performance indicators. A study by Letza et al...

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