Page 1 | Search Results | The TQM Journal

Skip Nav Destination

1-7 of 7

Sort by

Sort Order Select

Journal Articles

On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

Linda Gabbianelli, Tonino Pencarelli

The TQM Journal (2023) 35 (5): 1224–1255.

https://doi.org/10.1108/TQM-03-2022-0092

Published: 23 May 2023

View article titled, On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

Add to Citation Manager for On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

Journal Articles

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

Simone Splendiani, Mauro Dini, Francesca Rivetti, Tonino Pencarelli

The TQM Journal (2023) 35 (9): 83–106.

https://doi.org/10.1108/TQM-10-2022-0312

Published: 03 April 2023

View article titled, Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

Add to Citation Manager for Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

Journal Articles

The impact of digitalization on marketing activities in manufacturing companies

Emanuela Conti, Furio Camillo, Tonino Pencarelli

The TQM Journal (2023) 35 (9): 59–82.

https://doi.org/10.1108/TQM-11-2022-0329

Published: 03 April 2023

View article titled, The impact of digitalization on marketing activities in manufacturing companies

Add to Citation Manager for The impact of digitalization on marketing activities in manufacturing companies

Journal Articles

In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Mauro Dini, Simone Splendiani, Laura Bravi, Tonino Pencarelli

The TQM Journal (2022) 34 (7): 94–114.

https://doi.org/10.1108/TQM-08-2021-0230

Published: 13 May 2022

View article titled, In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Add to Citation Manager for In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Journal Articles

Corporate social responsibility and performances of firms operating in the tourism and hospitality industry

Gianluca Goffi, Lorenzo Masiero, Tonino Pencarelli

The TQM Journal (2022) 34 (6): 1626–1647.

https://doi.org/10.1108/TQM-06-2021-0166

Published: 21 December 2021

View article titled, Corporate social responsibility and performances of firms operating in the tourism and hospitality industry

Add to Citation Manager for Corporate social responsibility and performances of firms operating in the tourism and hospitality industry

Journal Articles

Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Linda Gabbianelli, Tonino Pencarelli

The TQM Journal (2024) 36 (9): 280–308.

https://doi.org/10.1108/TQM-12-2019-0308

Published: 19 January 2021

View article titled, Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Add to Citation Manager for Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Journal Articles

Design-driven innovation, quality, and customer value in manufacturing companies

Emanuela Conti, Massimiliano Vesci, Chiara Crudele, Tonino Pencarelli

The TQM Journal (2019) 31 (6): 968–986.

https://doi.org/10.1108/TQM-01-2019-0032

Published: 18 September 2019

View article titled, Design-driven innovation, quality, and customer value in manufacturing companies

Add to Citation Manager for Design-driven innovation, quality, and customer value in manufacturing companies

Update search

NARROW

Format

Journal

Type

Date

Availability

On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

The impact of digitalization on marketing activities in manufacturing companies

In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Corporate social responsibility and performances of firms operating in the tourism and hospitality industry

Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Design-driven innovation, quality, and customer value in manufacturing companies

Email alerts