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Journal Articles

The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

Massimiliano Vesci, Emanuela Conti, Chiara Rossato, Paola Castellani

The TQM Journal (2020) 33 (1): 141–162.

https://doi.org/10.1108/TQM-02-2020-0022

Published: 08 July 2020

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Journal Articles

The role of the museumscape on positive word of mouth: examining Italian museums

Emanuela Conti, Massimiliano Vesci, Paola Castellani, Chiara Rossato

The TQM Journal (2024) 36 (7): 1823–1844.

https://doi.org/10.1108/TQM-12-2019-0306

Published: 07 July 2020

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Journal Articles

Design-driven innovation, quality, and customer value in manufacturing companies

Emanuela Conti, Massimiliano Vesci, Chiara Crudele, Tonino Pencarelli

The TQM Journal (2019) 31 (6): 968–986.

https://doi.org/10.1108/TQM-01-2019-0032

Published: 18 September 2019

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