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Journal Articles

Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

Fabio Cassia, Paola Castellani, Chiara Rossato, Claudio Baccarani

The TQM Journal (2020) 33 (1): 205–221.

https://doi.org/10.1108/TQM-03-2020-0062

Published: 13 July 2020

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Journal Articles

The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

Massimiliano Vesci, Emanuela Conti, Chiara Rossato, Paola Castellani

The TQM Journal (2020) 33 (1): 141–162.

https://doi.org/10.1108/TQM-02-2020-0022

Published: 08 July 2020

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Journal Articles

The role of the museumscape on positive word of mouth: examining Italian museums

Emanuela Conti, Massimiliano Vesci, Paola Castellani, Chiara Rossato

The TQM Journal (2024) 36 (7): 1823–1844.

https://doi.org/10.1108/TQM-12-2019-0306

Published: 07 July 2020

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Journal Articles

The contribution of digitalisation to business longevity from a competitiveness perspective

Chiara Rossato, Paola Castellani

The TQM Journal (2020) 32 (4): 617–645.

https://doi.org/10.1108/TQM-02-2020-0032

Published: 13 May 2020

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Journal Articles

Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises

Paola Castellani, Angelo Bonfanti, Rossella Canestrino, Pierpaolo Magliocca

The TQM Journal (2020) 32 (6): 1115–1138.

https://doi.org/10.1108/TQM-11-2019-0259

Published: 05 May 2020

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Journal Articles

Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises

Andrea Chiarini, Paola Castellani, Chiara Rossato

The TQM Journal (2020) 32 (1): 21–37.

https://doi.org/10.1108/TQM-05-2019-0141

Published: 15 October 2019

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Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

The role of the museumscape on positive word of mouth: examining Italian museums

The contribution of digitalisation to business longevity from a competitiveness perspective

Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises

Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises

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