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Journal Articles

Guest editorial: The 24th excellence in services international conference – EISIC conference

Free
Maria Vincenza Ciasullo, Claudio Baccarani, Federico Brunetti, Jacques Martin
Journal: The TQM Journal
The TQM Journal (2023) 35 (5): 1097–1105.
https://doi.org/10.1108/TQM-06-2023-380
Published: 26 June 2023
View article titled, Guest editorial: The 24th excellence in services international conference – EISIC conference
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Journal Articles

Climate change and organizational management: toward a new paradigm

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Claudio Baccarani, Federico Brunetti, Jacques Martin
Journal: The TQM Journal
The TQM Journal (2021) 33 (3): 640–661.
https://doi.org/10.1108/TQM-05-2020-0094
Published: 12 September 2020
View article titled, Climate change and organizational management: toward a new paradigm
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Journal Articles

Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

Open Access
Fabio Cassia, Paola Castellani, Chiara Rossato, Claudio Baccarani
Journal: The TQM Journal
The TQM Journal (2020) 33 (1): 205–221.
https://doi.org/10.1108/TQM-03-2020-0062
Published: 13 July 2020
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Journal Articles

20th Excellence in Services International Conference (EISIC) (formerly Toulon–Verona Conference)

Free
Claudio Baccarani, Jacques Martin
Journal: The TQM Journal
The TQM Journal (2018) 30 (5): 442–443.
https://doi.org/10.1108/TQM-08-2018-181
Published: 23 July 2018
View article titled, 20th Excellence in Services International Conference (EISIC) (formerly Toulon–Verona Conference)
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Journal Articles

Lean production, Toyota Production System and Kaizen philosophy: A conceptual analysis from the perspective of Zen Buddhism

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Andrea Chiarini, Claudio Baccarani, Vittorio Mascherpa
Journal: The TQM Journal
The TQM Journal (2018) 30 (4): 425–438.
https://doi.org/10.1108/TQM-12-2017-0178
Published: 30 May 2018
View article titled, Lean production, Toyota Production System and Kaizen philosophy: A conceptual analysis from the perspective of Zen Buddhism
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Journal Articles

Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being

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Claudio Baccarani, Fabio Cassia
Journal: The TQM Journal
The TQM Journal (2017) 29 (6): 834–846.
https://doi.org/10.1108/TQM-04-2017-0039
Published: 09 October 2017
View article titled, Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being
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Journal Articles

Servicescape navigation: A customer typology based on the wayfinding ability of Italian hospital visitors

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Angelo Bonfanti, Vania Vigolo, Jackie Douglas, Claudio Baccarani
Journal: The TQM Journal
The TQM Journal (2017) 29 (4): 546–563.
https://doi.org/10.1108/TQM-01-2017-0003
Published: 12 June 2017
View article titled, Servicescape navigation: A customer typology based on the wayfinding ability of Italian hospital visitors
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Journal Articles

Selected papers from the 17th Toulon-Verona conference

Free
Jacques Martin, Claudio Baccarani
Journal: The TQM Journal
The TQM Journal (2015) 27 (2)
https://doi.org/10.1108/TQM-01-2015-0022
Published: 09 March 2015
View article titled, Selected papers from the 17th Toulon-Verona conference
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Journal Articles

Green supply chain management: Practices and tools for logistics competitiveness and sustainability. The DHL case study

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Silvia Cosimato, Orlando Troisi
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 256–276.
https://doi.org/10.1108/TQM-01-2015-0007
Published: 09 March 2015
View article titled, Green supply chain management: Practices and tools for logistics competitiveness and sustainability. The DHL case study
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Journal Articles

Uni-economics: impact of sunspot on quality, productivity & business growth

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Sam Ho
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 169–184.
https://doi.org/10.1108/TQM-11-2014-0094
Published: 09 March 2015
View article titled, Uni-economics: impact of sunspot on quality, productivity & business growth
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Journal Articles

Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value

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Fabio Cassia, Marta Maria Ugolini, Nicola Cobelli, Liz Gill
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 247–255.
https://doi.org/10.1108/TQM-01-2015-0005
Published: 09 March 2015
View article titled, Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value
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Journal Articles

The drug logistics process: an innovative experience

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Roberta Pinna, Pier Paolo Carrus, Fabiana Marras
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 214–230.
https://doi.org/10.1108/TQM-01-2015-0004
Published: 09 March 2015
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Journal Articles

Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia

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Sam Ho, Abdul Ghani Bin Mohd Hashim, Mohd Azman Mohd Idris
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 185–196.
https://doi.org/10.1108/TQM-11-2014-0095
Published: 09 March 2015
View article titled, Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia
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Journal Articles

Inbound event tourism attendees: a group qualities-values approach at destination

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John R. Hamilton, Singwhat Tee, Murray C. Prideaux
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 197–212.
https://doi.org/10.1108/TQM-10-2014-0092
Published: 09 March 2015
View article titled, Inbound event tourism attendees: a group qualities-values approach at destination
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Journal Articles

Performance journey mapping: a service performance assessment framework

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Angelika Höber, Elisabeth Pergler, Doris Weitlaner, Hans-Peter Grahsl
Journal: The TQM Journal
The TQM Journal (2015) 27 (2): 231–246.
https://doi.org/10.1108/TQM-12-2014-0112
Published: 09 March 2015
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Journal Articles

Guest editorial

Free
Claudio Baccarani and Jacques Martin
Journal: The TQM Journal
The TQM Journal (2014) 26 (3)
https://doi.org/10.1108/TQM-01-2014-0001
Published: 08 April 2014
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Journal Articles

A five-senses perspective to quality in hospitals

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Marta Maria Ugolini, Chiara Rossato, Claudio Baccarani
Journal: The TQM Journal
The TQM Journal (2014) 26 (3): 284–299.
https://doi.org/10.1108/TQM-01-2014-0010
Published: 08 April 2014
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Journal Articles

Efficiency levels of sub-national governments: a comparison of SFA and DEA estimations

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Primož Pevcin
Journal: The TQM Journal
The TQM Journal (2014) 26 (3): 275–283.
https://doi.org/10.1108/TQM-12-2013-0127
Published: 08 April 2014
View article titled, Efficiency levels of sub-national governments: a comparison of SFA and DEA estimations
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Journal Articles

Strategic planning and benchmarking organizational routines of universities in the Western Balkans

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Antigoni Papadimitriou
Journal: The TQM Journal
The TQM Journal (2014) 26 (3): 261–274.
https://doi.org/10.1108/TQM-12-2013-0140
Published: 08 April 2014
View article titled, Strategic planning and benchmarking organizational routines of universities in the Western Balkans
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Journal Articles

SMEs’ switching behavior in the natural gas market

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Vania Vigolo, Fabio Cassia
Journal: The TQM Journal
The TQM Journal (2014) 26 (3): 300–307.
https://doi.org/10.1108/TQM-01-2014-0005
Published: 08 April 2014
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