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Journal Articles

Guest editorial: Using partial least squares structural equation modeling (PLS-SEM) in quality management

Francesca Magno, Fabio Cassia, Christian M. Ringle

The TQM Journal (2024) 36 (5): 1237–1241.

https://doi.org/10.1108/TQM-06-2024-426

Published: 21 May 2024

View article titled, Guest editorial: Using partial least squares structural equation modeling (PLS-SEM) in quality management

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Journal Articles

A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies

Francesca Magno, Fabio Cassia, Christian M. Ringle

The TQM Journal (2024) 36 (5): 1242–1251.

https://doi.org/10.1108/TQM-06-2022-0197

Published: 02 December 2022

View article titled, A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies

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Journal Articles

Near-shoring versus far-shoring: effects on customer perceived quality and purchase intention

Annarita Colamatteo, Fabio Cassia, Marcello Sansone

The TQM Journal (2022) 34 (5): 1416–1431.

https://doi.org/10.1108/TQM-05-2021-0132

Published: 08 October 2021

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Journal Articles

Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

Fabio Cassia, Paola Castellani, Chiara Rossato, Claudio Baccarani

The TQM Journal (2020) 33 (1): 205–221.

https://doi.org/10.1108/TQM-03-2020-0062

Published: 13 July 2020

View article titled, Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

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Journal Articles

‘Manufacturing is coming home’: does reshoring improve perceived product quality?

Fabio Cassia

The TQM Journal (2020) 32 (6): 1099–1113.

https://doi.org/10.1108/TQM-11-2019-0260

Published: 07 April 2020

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Journal Articles

Exploring city image: residents’ versus tourists’ perceptions

Fabio Cassia, Vania Vigolo, Marta Maria Ugolini, Rossella Baratta

The TQM Journal (2018) 30 (5): 476–489.

https://doi.org/10.1108/TQM-11-2017-0161

Published: 23 July 2018

View article titled, Exploring city image: residents’ versus tourists’ perceptions

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Journal Articles

Accommodation prices on Airbnb: effects of host experience and market demand

Francesca Magno, Fabio Cassia, Marta Maria Ugolini

The TQM Journal (2018) 30 (5): 608–620.

https://doi.org/10.1108/TQM-12-2017-0164

Published: 27 June 2018

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Journal Articles

The excellence of patient-centered healthcare: Investigating the links between empowerment, co-creation and satisfaction

Andrea Moretta Tartaglione, Ylenia Cavacece, Fabio Cassia, Giuseppe Russo

The TQM Journal (2018) 30 (2): 153–167.

https://doi.org/10.1108/TQM-11-2017-0138

Published: 05 March 2018

View article titled, The excellence of patient-centered healthcare: Investigating the links between empowerment, co-creation and satisfaction

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Journal Articles

Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being

Claudio Baccarani, Fabio Cassia

The TQM Journal (2017) 29 (6): 834–846.

https://doi.org/10.1108/TQM-04-2017-0039

Published: 09 October 2017

View article titled, Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being

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Journal Articles

Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value

Fabio Cassia, Marta Maria Ugolini, Nicola Cobelli, Liz Gill

The TQM Journal (2015) 27 (2): 247–255.

https://doi.org/10.1108/TQM-01-2015-0005

Published: 09 March 2015

View article titled, Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value

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Journal Articles

SMEs’ switching behavior in the natural gas market

Vania Vigolo, Fabio Cassia

The TQM Journal (2014) 26 (3): 300–307.

https://doi.org/10.1108/TQM-01-2014-0005

Published: 08 April 2014

View article titled, SMEs’ switching behavior in the natural gas market

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Journal Articles

Services branding: is it a matter of gender?

Marta Maria Ugolini, Fabio Cassia, Vania Vigolo

The TQM Journal (2014) 26 (1): 75–87.

https://doi.org/10.1108/TQM-01-2013-0002

Published: 07 January 2014

View article titled, Services branding: is it a matter of gender?

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Journal Articles

Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes

Fabio Cassia, Francesca Magno

The TQM Journal (2011) 23 (5): 550–559.

https://doi.org/10.1108/17542731111157644

Published: 23 August 2011

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Guest editorial: Using partial least squares structural equation modeling (PLS-SEM) in quality management

A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies

Near-shoring versus far-shoring: effects on customer perceived quality and purchase intention

Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

‘Manufacturing is coming home’: does reshoring improve perceived product quality?

Exploring city image: residents’ versus tourists’ perceptions

Accommodation prices on Airbnb: effects of host experience and market demand

The excellence of patient-centered healthcare: Investigating the links between empowerment, co-creation and satisfaction

Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being

Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value

SMEs’ switching behavior in the natural gas market

Services branding: is it a matter of gender?

Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes

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