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Journal Articles

Evaluating digital health attributes for users’ satisfaction: an application of the Kano model

Ylenia Cavacece, Giulio Maggiore, Riccardo Resciniti, Andrea Moretta Tartaglione

The TQM Journal (2025) 37 (3): 831–852.

https://doi.org/10.1108/TQM-09-2023-0301

Published: 20 February 2024

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Journal Articles

Banking services for SMEs' internationalization: evaluating customer satisfaction

Vincenzo Formisano, Andrea Moretta Tartaglione, Maria Fedele, Ylenia Cavacece

The TQM Journal (2021) 33 (3): 662–680.

https://doi.org/10.1108/TQM-07-2020-0159

Published: 16 September 2020

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Journal Articles

The excellence of patient-centered healthcare: Investigating the links between empowerment, co-creation and satisfaction

Andrea Moretta Tartaglione, Ylenia Cavacece, Fabio Cassia, Giuseppe Russo

The TQM Journal (2018) 30 (2): 153–167.

https://doi.org/10.1108/TQM-11-2017-0138

Published: 05 March 2018

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