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Journal Articles

A quarter century of studies on customer experience in restaurants: a systematic literature review and research agenda

Angelo Bonfanti, Giovanna Bagnato, Felipe Ruiz-Moreno, Chiara Giachino

The TQM Journal (2026) 38 (11): 36–58.

https://doi.org/10.1108/TQM-04-2025-0260

Published: 10 March 2026

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Includes: Supplementary data

Journal Articles

Drivers of social innovation in disability services for inclusion: a focus on social farming in nonprofit organizations

Giorgio Mion, Rossella Baratta, Angelo Bonfanti, Sara Baroni

The TQM Journal (2023) 35 (8): 2141–2161.

https://doi.org/10.1108/TQM-05-2022-0153

Published: 29 November 2022

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Journal Articles

Digitalization and academic research: knowing of and using digital services and software to develop scientific papers

Federico Brunetti, Angelo Bonfanti, Andrea Chiarini, Virginia Vannucci

The TQM Journal (2023) 35 (5): 1135–1155.

https://doi.org/10.1108/TQM-02-2022-0050

Published: 08 June 2022

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Journal Articles

Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises

Paola Castellani, Angelo Bonfanti, Rossella Canestrino, Pierpaolo Magliocca

The TQM Journal (2020) 32 (6): 1115–1138.

https://doi.org/10.1108/TQM-11-2019-0259

Published: 05 May 2020

View article titled, Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises

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Journal Articles

Digital transformation challenges: strategies emerging from a multi-stakeholder approach

Federico Brunetti, Dominik T. Matt, Angelo Bonfanti, Alberto De Longhi, Giulio Pedrini, Guido Orzes

The TQM Journal (2020) 32 (4): 697–724.

https://doi.org/10.1108/TQM-12-2019-0309

Published: 25 April 2020

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Journal Articles

Servicescape navigation: A customer typology based on the wayfinding ability of Italian hospital visitors

Angelo Bonfanti, Vania Vigolo, Jackie Douglas, Claudio Baccarani

The TQM Journal (2017) 29 (4): 546–563.

https://doi.org/10.1108/TQM-01-2017-0003

Published: 12 June 2017

View article titled, Servicescape navigation: A customer typology based on the wayfinding ability of Italian hospital visitors

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Journal Articles

Customers’ needs and expectations on servicescape surveillance management

Angelo Bonfanti

The TQM Journal (2016) 28 (6): 887–906.

https://doi.org/10.1108/TQM-05-2015-0067

Published: 10 October 2016

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A quarter century of studies on customer experience in restaurants: a systematic literature review and research agenda

Drivers of social innovation in disability services for inclusion: a focus on social farming in nonprofit organizations

Digitalization and academic research: knowing of and using digital services and software to develop scientific papers

Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises

Digital transformation challenges: strategies emerging from a multi-stakeholder approach

Servicescape navigation: A customer typology based on the wayfinding ability of Italian hospital visitors

Customers’ needs and expectations on servicescape surveillance management

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