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Keywords: Catchball
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2024) 36 (2): 460–477.
Published: 08 May 2023
... to lower-level managers who determine how the objectives will be met. The resulting action plans are handed down to implementation teams. This process is negotiated through a process termed “catchball” until alignment is achieved. Initially, no time frame was dictated as there was a perceived...
