... safety checklist, the impact of surgical safety checklist, and barriers and facilitators to the use of the surgical safety checklist. The use of the checklist was seen as enabling staff to communicate effectively and thus to accomplish patient safety and positive outcomes. The perceived barriers...

...Linda Gabbianelli; Tonino Pencarelli Purpose The purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers. Design/methodology/approach After the framing of the literature on the subject...

... engagement dimensions on the level of employee engagement in organisations and the impact of online/social media, as part of communication, on employee engagement. Findings The statistical analyses indicate that the dimensions organisational strategy and implementation, organisational commitment and team...

.... Findings Tangible and intangible benefits were identified as derived from operating one IMS, such as cost savings, better use of resources, improved internal communication, stronger customer orientation and employee motivation. For these benefits to be realised it is essential to take into account several...

...Jacques Martin; Claudio Baccarani; Marta Ugolini Purpose This paper aims to contribute to solving the problem of communicating quality to service users. In particular, it seeks to focus on how to render quality tangible for the users within the health service, characterized by a high information...

... for classification of environmental characteristics of products/services (i.e. offers) in two dimensions. The framework is connected to design management, i.e. design itself and external communication, where strategies for companies are given. The integration of the classification and the strategies is applied...

... to view decisive factors for partnership, all depending on communication. In this paper the term “partnership with internal customers” will be used to stress the necessary mutual agreement between employers and co‐workers that are needed. © Emerald Group Publishing Limited 2004 Partnership...