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Keywords: Corporate image
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Journal Articles
Validation and improvement of the European Customer Satisfaction Index for the Spanish wine sector
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2018) 30 (2): 133–152.
Published: 05 March 2018
... Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Quality management Organizational structure Corporate image Value analysis Customer satisfaction Customer loyalty In order to obtain greater benefits, all the wine companies desire to know how they can...
Journal Articles
Social responsibility and impact on society
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (2000) 12 (3): 172–178.
Published: 01 June 2000
...Mohamed Zairi Discusses an area which is growing in terms of significance and proven to impact on business performance, reputation and corporate image. Discusses social responsibility from the point of view of environmental issues and ethical considerations. Useful examples of models...
