... 2024 30 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Benchmarking Customer requirements Electronics industry Modelling Exchange price Refurbished smartphone Predictive model Stepwise regression Sentiment analysis Product...

... Corporate strategy Customer requirements Environmental management Manufacturing Social responsibility Total quality management Moreover, TQM increases the ability to innovate new or improve the performance of exciting products (Qasrawi et al., 2017 ; Shafiq et al., 2019). Most...

... in order to suggest the future action plans. Findings This study proposed a customer centric framework on WII service design to address the customer requirements. Findings show that adequate claim payments, hassle free prompt claim payment and transparency in losses computation are prioritized customer...

...Jitendra Sharma Purpose The purpose of this paper is twofold: to incorporate the symbolic relationships among the attributes of customer requirements (CRs) and engineering characteristics (ECs) as well as to factor in the values numerically to enhance the prioritization process for an improved...

... of services hinders the diffusion of PSSs: services are characterized by imprecisions and ambiguities that render the assessment and prioritization of customer requirements problematic. An inadequate evaluation of the latter leads to an inconsistent PSS design that results in the customer dissatisfaction...

... Customer requirements Within highly competitive environments, manufacturing firms and service organisations focus on optimising their production processes in order to satisfy the market demand and gain a competitive advantage (Lam and Dai, 2015 ; Mohanraj et al., 2015). Approaches...

... election is also a new subject. Customer requirements Customer satisfaction Kano model Quality techniques Political indifference Presidential election Satisfaction and dissatisfaction indexes Political participation Isfahan The two-dimensional Kano model has been used to recognize...

... for organisations. The study is original because it looks at water invoices as a “product” that can be designed to meet the needs of their users. Utilities Qualitative methods Customer requirements Water industry Data quality is not a recent topic of research, with data quality literature proposing...

... management systems. © Emerald Group Publishing Limited 2015 Management systems Customer requirements Sustainability Business improvement The requirement to introduce and establish further management systems additionally to a quality management system is of increasing importance...

... of the category of quality attributes from Kano's traditional evaluation sheet. Modelling Customer satisfaction Customer requirements Kano et al. (1984) proposed a two‐dimensional quality model, which has been extensively accepted and applied. Kano's model was developed by adapting...

... product attribute, or something that usually is not offered in conjunction with a product. © Emerald Group Publishing Limited 2011 Product design Quality management Customer requirements Product innovation All companies must renew their products and services in order to survive...

... Customer satisfaction Quality function deployment Analytical hierarchy process Customer requirements Service industries Competitive advantage Nowadays consumers are more informed, more demanding, and they easily change brands and companies if their requirements are not met on time...

... of factor number ten. The lower 95 percent confidence level of factor 6 at 6.3454 was higher than the upper 95 percent confidence level range of factor number ten at 6.2384. © MCB UP Limited 2003 Total quality management Customer requirements Optimization techniques Management theory...

... teaching topics related to quality of product and service. © MCB UP Limited 2003 --> Quality Customer requirements Customer satisfaction Bo Bergman, the SKF Chair in Quality Management, Chalmers University of University of Technology, Gothenburg, has industrial, research and teaching...

... that a focus on customer requirements is essential.Charts the journey organizations and project managers may take in implementing quality project management. © MCB UP Limited 1997 Customer requirements Project management Quality programmes TQM Once awareness has been aroused...

... QFD, clarifies this competitive tool and helps businesses to realize its importance to compete successfully in the global marketplace. Describes companies that have used QFD. Benefits Competition Customer requirements Implementation Models Outcomes Quality function deployment Quality...

..., membership is as follows: © MCB UP Limited 1994 Advertising Competitive advantage Customer requirements Marketing environment Objectives Quality programmes Service quality Singapore Strategic planning TQM Advertising agencies in Singapore are confronted with a number...

... the author is employed. © MCB UP Limited 1994 Benchmarking Customer requirements Decision making Employee involvement Kaizen Manufacturing Models Quality function deployment Responsibility TQM Total quality management (TQM) involves the planning, installation and evaluation of all...

...‐care policy. © MCB UP Limited 1994 Competitive advantage Customer requirements Customer satisfaction Customer surveys Focus groups Health care Private sector Service quality TQM These strategies went unchallenged as the accepted doctrine for the entire economic boom period...

... the setting of quality goals, identifying customer requirements and creating performance standards relating to the quality goals. Offers ways of facilitating the adoption of these standards, one of which is benchmarking; a second is accreditation to ISO 9000 standards; and a third is Training and rewarding...