Page 1 | Search Results | The TQM Journal

1-11 of 11

Sort by

Sort Order Select

Journal Articles

The impact of TQM on quality performance: the mediating role of supply chain integration in manufacturing SMEs

Ehsan Masoudi, Arash Shahin

The TQM Journal 1–21.

https://doi.org/10.1108/TQM-02-2025-0069

Published: 08 September 2025

View article titled, The impact of TQM on quality performance: the mediating role of supply chain integration in manufacturing SMEs

Add to Citation Manager for The impact of TQM on quality performance: the mediating role of supply chain integration in manufacturing SMEs

Journal Articles

Selecting new products by the revised ideal ratio: a Kano model approach

Arash Shahin, Ali Nourmohammadi

The TQM Journal (2023) 35 (7): 2052–2067.

https://doi.org/10.1108/TQM-03-2022-0110

Published: 19 October 2022

View article titled, Selecting new products by the revised ideal ratio: a Kano model approach

Add to Citation Manager for Selecting new products by the revised ideal ratio: a Kano model approach

Journal Articles

The new concept of quality in the digital era: a human resource empowerment perspective

Hadi Balouei Jamkhaneh, Arash Shahin, Sahar Valipour Parkouhi, Reza Shahin

The TQM Journal (2022) 34 (1): 125–144.

https://doi.org/10.1108/TQM-01-2021-0030

Published: 25 August 2021

View article titled, The new concept of quality in the digital era: a human resource empowerment perspective

Add to Citation Manager for The new concept of quality in the digital era: a human resource empowerment perspective

Journal Articles

Revising the interrelationship matrix of house of quality by the Kano model

Arash Shahin, Sima Ebrahimi

The TQM Journal (2021) 33 (4): 804–822.

https://doi.org/10.1108/TQM-11-2019-0267

Published: 22 September 2020

View article titled, Revising the interrelationship matrix of house of quality by the Kano model

Add to Citation Manager for Revising the interrelationship matrix of house of quality by the Kano model

Journal Articles

Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

Nassibeh Janatyan, Arash Shahin

The TQM Journal (2020) 33 (1): 163–181.

https://doi.org/10.1108/TQM-02-2020-0028

Published: 09 July 2020

View article titled, Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

Add to Citation Manager for Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

Journal Articles

Quality and innovation: how to create value for customers by value-added innovation

Arash Shahin

The TQM Journal (2019) 31 (6): 873.

https://doi.org/10.1108/TQM-11-2019-233

Published: 18 November 2019

View article titled, Quality and innovation: how to create value for customers by value-added innovation

Add to Citation Manager for Quality and innovation: how to create value for customers by value-added innovation

Journal Articles

Revising the Kano model for designing an employee compensation system: Developing one-dimensional attributes

Hossein Vaez Shahrestani, Arash Shahin, Hadi Teimouri, Ali Shaemi Barzoki

The TQM Journal (2020) 32 (1): 78–91.

https://doi.org/10.1108/TQM-05-2019-0153

Published: 15 November 2019

View article titled, Revising the Kano model for designing an employee compensation system: Developing one-dimensional attributes

Add to Citation Manager for Revising the Kano model for designing an employee compensation system: Developing one-dimensional attributes

Journal Articles

Improving Decision-Making Grid based on interdependence among failures with a case study in the steel industry

Arash Shahin, Ashraf Labib, Soroosh Emami, Mahdi Karbasian

The TQM Journal (2019) 31 (2): 167–182.

https://doi.org/10.1108/TQM-03-2018-0043

Published: 30 November 2018

View article titled, Improving Decision-Making Grid based on interdependence among failures with a case study in the steel industry

Add to Citation Manager for Improving Decision-Making Grid based on interdependence among failures with a case study in the steel industry

Journal Articles

Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements: A case study of the presidential elections

Arash Shahin, Somaye Mohammadi, Hossein Harsij, Mahmoud Reza Rahbar Qazi

The TQM Journal (2017) 29 (1): 37–54.

https://doi.org/10.1108/TQM-05-2015-0059

Published: 09 January 2017

View article titled, Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements: A case study of the presidential elections

Add to Citation Manager for Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements: A case study of the presidential elections

Journal Articles

Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Arash Shahin, Elham Bagheri Iraj, Hossein Vaez Shahrestani

The TQM Journal (2016) 28 (4): 597–612.

https://doi.org/10.1108/TQM-10-2012-0075

Published: 13 June 2016

View article titled, Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Add to Citation Manager for Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Journal Articles

Integration of CRM and QFD: A novel model for enhancing customer participation in design and delivery

Arash Shahin, Payam Nikneshan

The TQM Journal (2008) 20 (1): 68–86.

https://doi.org/10.1108/09544780810842910

Published: 11 January 2008

View article titled, Integration of CRM and QFD: A novel model for enhancing customer participation in design and delivery

Add to Citation Manager for Integration of CRM and QFD: A novel model for enhancing customer participation in design and delivery

Update search

NARROW

Format

Journal

Type

Date

Availability

The impact of TQM on quality performance: the mediating role of supply chain integration in manufacturing SMEs

Selecting new products by the revised ideal ratio: a Kano model approach

The new concept of quality in the digital era: a human resource empowerment perspective

Revising the interrelationship matrix of house of quality by the Kano model

Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

Quality and innovation: how to create value for customers by value-added innovation

Revising the Kano model for designing an employee compensation system: Developing one-dimensional attributes

Improving Decision-Making Grid based on interdependence among failures with a case study in the steel industry

Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements: A case study of the presidential elections

Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Integration of CRM and QFD: A novel model for enhancing customer participation in design and delivery

Email alerts