... to the students. Roma Mitra Debnath can be contacted at: roma.mitra@gmail.com © Emerald Group Publishing Limited 2009 Management training Performance measures Resource efficiency Data analysis Business schools India Being a primary customer, the students may be eager to know as to how...

... is focused around meeting the customer requirements as its main objective. Six sigma can be defined as a strategy that includes TQM, strong customer focus, additional data analysis tools, financial results and project management (Anbari, 2002 ; Kwak and Anbari, 2004). Although six sigma originated...

... directed toward the customer tend to be associated with higher financial performance in terms of net profit after tax. © Emerald Group Publishing Limited 2004 Quality improvement Customer profiling Financial performance Data analysis Samples Portugal The globalization...