...Jonas Boström; Helene Hillborg; Johan Lilja Purpose The purpose of this paper is to explore and describe the perspectives and reasoning of senior development leaders in healthcare organizations, when reflecting on design as theory and practice in relation to more traditional methods and tools...

...Sekar Vinodh; D. Santhosh Purpose The purpose of this article is to report the application of failure mode and effect analysis (FMEA) to an automotive leaf spring manufacturing organization. Design/methodology/approach FMEA has been used as a decision‐making tool to prioritize the corrective...

...Ida Gremyr; Torben Hasenkamp Purpose The purpose of this paper is to investigate whether a design of experiments application in a company that works with robust design management (RDM) reflects the principles and practices of RDM. Design/methodology/approach The findings of this paper...

... of these systems. The purpose of this paper is to explore the integration of standardized MSs through a meta‐management approach. Design/methodology/approach An extensive survey of literature was carried out. Based on the literature review, a comprehensive framework was developed to guide the integration...

...George J. Besseris Purpose The purpose of this paper is to propose a methodology that may aid in assessing information technology (IT) quality characteristic optimisation through the use of simple and robust tools with minimal effort. Design/methodology/approach Non‐linear saturated fractional...

...Jens J. Dahlgaard; Ebru Ayas; Jörgen Eklund; Shigekazu Ishihara Purpose This paper seeks to deal with affective design of waiting areas (servicescapes) and has twofold aims. The first, is to explore affective values for waiting areas. The second, is to identify interactions between physical design...

...Arash Shahin; Payam Nikneshan Purpose The purpose of this paper is to propose an integrated model of quality function deployment (QFD) and customer relationship management (CRM) for design and delivery processes. Design/methodology/approach After the literature review, the elements of a CRM...

...S.J. Morrison Offers, as a contribution to the debate on probabilistic engineering design, the suggestion that quality problems in development and manufacture can be anticipated and resolved before they occur by applying variance synthesis to the basic design. Only after a satisfactory design has...

... to product high quality. Elements of this system include aspects such as comprehensive design reviews/design qualification, assembly process audits and a flexible final inspection program. The paper concludes that a well‐structured TQM program has the potential to improve all the areas of quality emphasis...

...A.J. Peters; E.M. Rooney; J.H. Rogerson; R.E. McQuater; M. Spring; B.G. Dale This paper describes a generic model of the new product design and development (NPDD) process. The model has been derived from best practice observed in fieldwork carried out in a range of situations. The model helps...

...Zhihai Zhang This article presents how to use the technique of experimental design in developing a new product ‐ an extrusion press. Using experimental design has significantly reduced the time needed to develop the extrusion press and improved the quality of the new product. This clearly...

...M. Spring; R. McQuater; K. Swift; B. Dale; J. Booker Based on fieldwork carried out on two Engineering and Physical Sciences Research Council‐funded projects in the area of design, the paper presents the details of an assessment approach which has been developed to assess the use and application...

...Murray Duffin Describes the origin of TQC (Japanese TQM) and explains the principles of TQC and design quality. Defines the principles of TQC and outlines its primary mechanisms. Concludes that all approaches mentioned are applicable to TQC, but does not provide an exhaustive list. © MCB UP...

... this is not just part of the manufacturing process but has to start with the design. © MCB UP Limited 1995 Competitive strategy Consumer behaviour Design Engineering Manufacturing Quality Safety TQM Just over 20 years ago I bought my first new car, a Vauxhall Viva. It cost me £1,208. I drove...