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Keywords: Destination
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Journal Articles
The TQM Journal (2018) 30 (5): 476–489.
Published: 23 July 2018
...’ perceptions, and even fewer have compared city image as perceived by tourists and residents. In addition, very few studies have compared tourists’ and residents’ perceptions of city image in small- to medium-sized destinations. Considering these research gaps, the purpose of this paper is to address city...

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