...Su Mi Dahlgaard‐Park; Claudio Baccarani Purpose The purpose of this paper is to revaluate the concept of ethics in management activity. Design/methodology/approach The approach is a literature analysis and case study. Findings From previous research, it has been inferred that the practice...

... on the behaviour of employees. The reasons for this are discussed within a TQM framework, and suggestions made as to how compliance might be improved in future. © Emerald Group Publishing Limited 2004 Total quality management Electronic commerce Organizational culture Ethics United Kingdom...

... in the next two brief chapters. The Importance of Ethics is covered in three chapters, which form part three. “What” and “Why” and the levels of morality are covered in the first chapter. The role of values in personal life and at work is covered in some depth in the second chapter, which also contains...

...Tomás F. González; Manuel Guillén Deals with theoretical arguments that justify why the leadership of managers and its ethical dimension is a powerful enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception of leadership...

... (Nelson and Deogun, 2000), it is often stated that “value has been destroyed”. It is apparent that value can be easily manipulated when assessed from a purely financial perspective. Efforts by senior management to mollify influential investors often results in moral and ethical lapses (Beck, 2000; Eden...

...‐threatening, have immediate perceived value. Provides criteria for valid forms of whistleblowing, the formulation of codes of ethics for whistleblowers, and suggests the way forward for the quality profession, who may be assisted through whistleblowing. On practical points, Velasquez (1988, p. 381) has made...

...Gerald Vinten There is no doubting the global influence of the quality movement. It is therefore persuasive to note the role that ethical considerations play in various quality award schemes, and this furthers the argument towards an integrated approach. Having said this, there is scant evidence...

...John Peters Describes some of the shortcomings of the traditional approaches to business ethics in organizations, posing the question “Can capitalism co‐exist with social concern?” Discusses social responsibility as successful business practice, rather than nice‐to‐do irrelevance in business...

...John Peters Features responses to a piece by the Editor on the “Ethics of capitalism”. Views include the point that irresponsibility is not a characteristic of capitalism although it is a characteristic of some people. Also notes some of the moves being made to promote more responsible behaviour...

... Capitalism Ethics Social responsibility TQM I remember from my days at business school having a problem with our business ethics courses, and it’s the same problem I have had with most of the discussions I have come across on ethics. They separate the world into two camps. On the one hand...

..., so we can win through to peace, co‐operation and prosperity, and avoid perpetual animosity. While we are doing that we must also develop total quality capabilities. There are many examples of Western companies to show that we can do so. © MCB UP Limited 1994 Culture Ethics Japan...