... indicators Process management Vehicle components Germany The fierce competition in the wake of globalization is pushing companies to improve continuously in order to stay in the business. It is a very challenging task to meet the ever‐increasing and diversified customer requirements. To tackle...

...Volker Krüger This article discusses the history of quality management in Germany, Japan, Britain and the USA. It suggests a need for further development of a European model for quality to fit the specific business and social cultures of European organizations. On the one hand, this meant...

...Klaus J. Zink; Wolfgang Voss Regarding preventive quality management, Germany was lagging behind for many years. Managers relied on the famous mark “Made in Germany” for too long. They did not realize that international competition had tightened. However, times have changed. Starting with the boom...

... between countries. Defines best practices based on the statistical analysis of the business results achieved internationally. © MCB UP Limited 1996 Data were collected from more than 500 businesses in Canada, Germany, Japan and the USA. Information was directed at 102 areas of management...