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Keywords: Health-care quality
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2014) 26 (3): 284–299.
Published: 08 April 2014
... collected from participants’ observation in two hospitals in Northern Italy. © Emerald Group Publishing Limited 2014 Service quality Patient care Patient satisfaction Health-care quality Hospitals Health-care management Health service management Health-care delivery Health-care...
