... the identification of the main reason for e-complaints associated with different traveler types. During recent years, increased importance has been assigned to user-generated content (UGC) within the tourism and hospitality industries. UGC represents customer-generated material published on social media platforms...

...Gustavo Quiroga Souki; Alessandro Silva de Oliveira; Rejane Santana da Silva; Manuel António Dionísio Serra; Luís Sérgio Gonçalves Vieira Purpose Vocational training schools in tourism, hospitality, and food services (VTS) that offer online education must provide high-quality services...

..., as it illustrates how professional contexts can leverage aesthetic experiences to stimulate cognitive growth and evoke emotional resonance. Learning styles Quality management Higher education Education and training Food industry Hospitality The Multisensory Teaching Method, pioneered by Italian...

.... This study suggests marketing strategies for hospitality companies to amplify customer engagement on SNS. Hospitality Consumer behaviour Tourism Service quality Customer services quality Hotels Organisations in tourism, food service and hospitality which provide high-quality experiences...

...Parul Choudhary; Amit Datta Purpose The study aims to work on two objectives, first to provide a theoretical foundation along with ongoing trend in the field of green human resource management (GHRM) and employee green creativity (EGC) in the hospitality and tourism industry. Second, the study...

... provision (Vargo et al., 2010). Service-dominant logic Service ecosystem Institution Technology Value co-creation Strategic benefits Value-in-context Operant resources Hospitality © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only...

... in the digital domain. Interestingly, most of Italian hotels were found to adopt a reductionist approach to UGC and E-WOM management, turning out to be ineffective to exploit them for the purpose of quality improvement and hospitality service excellence. Research limitations/implications Hotels were found...

...Amit Datta Purpose This study aims to identify the underlying dimensions of hospitality organizational climate and then measure the influence of it on employee turnover tendency. Design/methodology/approach Data were obtained from 504 employees across 18 upscale hotels in India. Factor...

...Francesca Magno; Fabio Cassia; Marta Maria Ugolini Purpose Accommodation sharing is a major trend shaping the hospitality industry, and Airbnb is the most prominent sharing platform driving this growth. While price convenience is reported as one of the main strengths of Airbnb accommodations, only...

... with which to characterize effective teamwork in the hospitality industry. Reviews the literature and empirical research on the subject; then proposes a descriptive systems model of the key characteristics of effective teamwork featuring inputs, throughputs and outputs. Suggests that throughputs may...