... with international sustainability standards; yet the internal leadership and employee dynamics influencing this alignment are largely unexplored (Jawabreh et al., 2021). This study investigates the mediating role of OS in the relationship between GTL and ESP within the hotel industry. The significance...

...Ricardo Santa; Orietha Eva Rodríguez Victoria; Thomas Tegethoff Purpose Achieving better performance and a sustainable competitive advantage is essential for survival in the hotel industry. However, literature is scarce on which factors local hotel businesses in developing countries should rely...

... to establish an organizational climate measure of hotel industry in India and opens scope for future research. It also draws attention to the relationship of organizational climate with turnover tendency. Amit Datta can be contacted at: amit.datta@jaipur.manipal.edu , amitdatta.amit@gmail.com 04...

... performance. Findings The TQM factors revealed by the present empirical research in the hotel industry are the quality practices of top management, strategic quality planning, employee quality management, customer focus and employee knowledge and education. On the other hand, the performance dimensions...