... of customer profitability analysis into an ISO 9000 model, the study provides further support to the premise that the joint consideration of management accounting techniques and quality management tools is beneficial to organizations. Originality/value The article combines two disciplines closely related...

...Hesham Magd; Adrienne Curry The ISO 9000 series of standards has formalised systems for evaluating the ability of organisations to consistently design, produce and deliver quality products and services. Total quality management (TQM) is seen as a relatively new concept and a way for organisations...

...Shirley Coleman; Alex Douglas Many organisations take their quality improvement initiatives no further than ISO 9000. Others try to achieve TQM and fail, while others successfully make the transition. This may be because the requirements for TQM are not clear. However, the requirements...

...Susan M. Ogden; Nigel P. Grigg In 1979, the UK set the standard on which the universally recognised ISO 9000 series was based. Part of the rationale for the creation of a generic quality assurance standard was that it would supplant the need for independent customer inspections, avoid duplications...

..., 51.28 per cent of the companies in operation were either ISO 9000 or ISO 14000 certified, or both. The data analysis uncovered 11 factors that contribute in diluting or dampening the efforts towards TQM implementation in an organization. These factors are categorized based on the overall answers...

...Y.K. Chan; Jacob Kam; K. Neailey; W.H. Ip A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework...

...Bozena Poksinska; Jens Jörn Dahlgaard; Marc Antoni It seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from the quality movement of the late 1980s. This paper contains...

... priority elements of TQM on which companies need to focus and to present an evaluation tool based on these key elements that can be used to assess the extent of progress of TQM. The tool encompasses ISO 9000 as well as TQM elements, bearing in mind that they should complement rather than conflict with each...

... management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. From the average scores obtained for the 17 items in the answers given by the 106 firms studied, “this organisation has...

... outcome is presented in Tables I and II . © MCB UP Limited 2002 ISO 9000 TQM Foreign investment Kaizen Poland Among the groups classified by the number of employees the most numerous was that employing at least 500 workers (30.5 per cent). The participation of the remaining...

.... © MCB UP Limited 2002 TQM ISO 9000 Labour Productivity Jordan Total quality management (TQM) is a key strategy for maintaining competitive advantage and market leadership. In today’s manufacturing environment, manufacturers use TQM as a powerful tool to continuously improve...

... and vision, and misperception of TQM practices are among the main obstacles to the adoption of a formal TQM program. Suggests some lessons and implications for future research. © MCB UP Limited 2002 TQM Developing countries Small‐ to medium‐sized enterprises ISO 9000 Total...

... of ISO 9001 do not present many companies with a difficult challenge, because they are already able to fulfil them. © MCB UP Limited 2002 ISO 9000 Quality management Restructuring The revision of the best‐known standards in quality management, the DIN EN ISO 9000 family, has been...

... based on systems thinking is suggested for future work in this exciting area of research and practice. © MCB UP Limited 2002 ISO 9000 International standards Integration Management techniques Systems development Quality The world of quality management has seen significant...

... as to where each necessary item should go, and how it is to be stored and retrieved. If possible, the item’s name should also be labelled at the storage location to ensure proper storage. Markers and labels can be used for this purpose. Organization ISO 9000 Total quality management Takashi...

...Pilar González Torre; Belarmino Adenso‐Díaz; Beatriz A. González Nowadays, there are a growing number of companies that for a variety of reasons seek the ISO 9000 certificate in order to continue being competitive. This certification process provokes certain changes in company organisation which...

... are performed and that the documentation is adapted to the business and not necessarily to the ISO standard. Different countries have attained different levels in their work on certification of companies according to ISO 9000. It is estimated that about 150 000 certificates exist today all over the world...

... below average when compared to the New Zealand capital market and the choice of certifying authority does hold influence on subsequent firm performance. © MCB UP Limited 2001 New Zealand ISO 9000 Financial performance Since the early 1990s many firms worldwide have invested...

...Carmen Escanciano; Esteban Fernández; Camilo Vázquez The increasing demand of mechanisms making easier the choice of a provider, both in the domestic and global markets, has contributed to ISO 9000 certification possession becoming a requisite for the development of commercial relations...

..., people development and learning tool in managing the R&D function. The results revealed that even though these companies have not yet started to work towards the revised standard (ISO 9000‐1:2000) they place great emphasis on bridging the gap between the requirements for quality assurance...