... of customer profitability analysis into an ISO 9000 model, the study provides further support to the premise that the joint consideration of management accounting techniques and quality management tools is beneficial to organizations. Originality/value The article combines two disciplines closely related...

...Hesham Magd; Adrienne Curry The ISO 9000 series of standards has formalised systems for evaluating the ability of organisations to consistently design, produce and deliver quality products and services. Total quality management (TQM) is seen as a relatively new concept and a way for organisations...

...Shirley Coleman; Alex Douglas Many organisations take their quality improvement initiatives no further than ISO 9000. Others try to achieve TQM and fail, while others successfully make the transition. This may be because the requirements for TQM are not clear. However, the requirements...

...Susan M. Ogden; Nigel P. Grigg In 1979, the UK set the standard on which the universally recognised ISO 9000 series was based. Part of the rationale for the creation of a generic quality assurance standard was that it would supplant the need for independent customer inspections, avoid duplications...

... Total quality management Barriers ISO 9000 Indonesia Indonesia is a developing country with a population of 200 million. This large population presents a readily accessible domestic market for goods and services for local industries. In addition to goods produced for local consumption...

...Y.K. Chan; Jacob Kam; K. Neailey; W.H. Ip A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework...

...Bozena Poksinska; Jens Jörn Dahlgaard; Marc Antoni It seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from the quality movement of the late 1980s. This paper contains...

... priority elements of TQM on which companies need to focus and to present an evaluation tool based on these key elements that can be used to assess the extent of progress of TQM. The tool encompasses ISO 9000 as well as TQM elements, bearing in mind that they should complement rather than conflict with each...

... management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. In this sense, a successful implementation of a quality system may generate, on the one hand, a differentiation...

... t‐test checks showed no significant difference between responses for the internal check questions. Therefore, the internal validity of the questionnaire is high. © MCB UP Limited 2002 TQM ISO 9000 Labour Productivity Jordan Total quality management (TQM) is a key strategy...

... but, probably, first of all, from applied management methods including total quality management. ISO 9000 TQM Foreign investment Kaizen Poland © MCB UP Limited 2002 Among the groups classified by the number of employees the most numerous was that employing at least 500 workers (30.5 per...

... and vision, and misperception of TQM practices are among the main obstacles to the adoption of a formal TQM program. Suggests some lessons and implications for future research. © MCB UP Limited 2002 TQM Developing countries Small‐ to medium‐sized enterprises ISO 9000 Total...

... of ISO 9001 do not present many companies with a difficult challenge, because they are already able to fulfil them. The revision of the best‐known standards in quality management, the DIN EN ISO 9000 family, has been completed since December 2000. The appearance of the final version of the DIN EN...

... of the published work concentrates on the integration of three MS: 1. (1) quality (QMS); 2. (2) environment (EMS); and 3. (3) occupational health/safety (OH&SMS). This is not surprising, since the first two systems are supported by international standards (ISO 9000 and ISO 14000...

... introduced, albeit mainly in the manufacturing and service industries. The major car manufacturer, Toyota, is one of the pioneering firms to adopt the 5‐S principles. Organization ISO 9000 Total quality management To support stratification management, it is important to be able to identify...

...Pilar González Torre; Belarmino Adenso‐Díaz; Beatriz A. González Nowadays, there are a growing number of companies that for a variety of reasons seek the ISO 9000 certificate in order to continue being competitive. This certification process provokes certain changes in company organisation which...

... comments. It is important to remember that the questionnaire was sent to the CEO and that, hopefully, the CEO had answered the questions and, accordingly, that it therefore is the CEO’s opinion that is shown. © MCB UP Limited 2001 ISO 9000 Implementation Small firms Sweden During...

... rationale for ISO 9000 registration by stating that it demonstrates management’s commitment to quality; therefore, new customers, increased sales and reducing operating costs will follow. He also critiques the costliness of ISO 9000, along with stating that larger customers often impose it upon...

...Carmen Escanciano; Esteban Fernández; Camilo Vázquez The increasing demand of mechanisms making easier the choice of a provider, both in the domestic and global markets, has contributed to ISO 9000 certification possession becoming a requisite for the development of commercial relations...

..., people development and learning tool in managing the R&D function. The results revealed that even though these companies have not yet started to work towards the revised standard (ISO 9000‐1:2000) they place great emphasis on bridging the gap between the requirements for quality assurance...