... and gives a particular focus on the Iran manufacturing companies. Dr Changiz Valmohammadi can be contacted at: ch_valmohammadi@azad.ac.ir © Emerald Group Publishing Limited 2015 Total quality management Iran Motivation Organizational performance Manufacturing companies ISO 9000...

...). The objective of the ISO 9000 series of standards was to define a set of requirements and practices that could be applied to organizations, regardless of the products or services they produce. Application of these practices, and conformance to the requirements, should enable an organization to deliver products...

... topical and addresses current issues. Mark Crowder can be contacted at: mark.crowder@hotmail.co.uk © Emerald Group Publishing Limited 2013 United Kingdom Local authorities Quality standards ISO 9000 series Bereavement ISO9001 ISO14001 ISO27001 Quality Integration...

... – A Skill Building Approach , John Wiley & Sons Inc , New York, NY . Singh , P.J. , Feng , M. and Smith , A. (2006), “ ISO 9000 series of standards: comparison of manufacturing and service organizations ”, International Journal of Quality & Reliability Management , Vol. 23...

... Customer satisfaction ISO 9000 series Blueprint Hospital management ISO 9001:2008 Customer orientation Process approach The adoption of a quality management system should be a strategic decision of an organisation. This International Standard can be used by internal and external parties...

... are presented in the following subsections by citing the researches reported in literature. Right from the days of their inception, ISO 9000 series‐based QMS standards have been implemented by enormous number of organizations belonging to various industrial sectors (Franceschini et al., 2006...

... systems Integration levels ISO 14001 ISO 9001 ISO 9000 series Quality audit Information systems The proliferation of Management System Standards (MSSs) in the first decade of this century (e.g., see ISO, 2009) has opened new possibilities for their integrative applications (e.g., see ISO...

... aligned: the subsequent ISO17799 and ISO27002 standards are based on this version of BS7799‐1. ISO 9000 series ISO14000 ISO27001 Total quality management Information security Incremental approach Information security is a major issue for businesses, public bodies, their clients...

... Total quality management ISO 9000 series Organizational development Manufacturing industries Public sector organizations India Quality has long lasting impact on customer satisfaction. TQM is a strategic management approach for involving the whole organisation to ensure customer...

... and printed copies of the questionnaire was posted to each organization. © Emerald Group Publishing Limited 2011 Quality standards Quality management Public sector organizations ISO 9000 series China It is a world trend that government departments, statutory bodies and other public...

... Sustainable development ISO 9000 series Japan China Porter (1980) advocated sustainable development as one of the most important factors for organizational successes. Over the past two decades, his 5‐force model (customer, supplier, new entrant, substitute and rivalry) has been considered...

... of the processes that had to be implemented in the QMS. The the considered processes are: Quality Internal auditing ISO 9000 series Automotive industry The level of acceptance in the global business community to the ISO 9000 standards since its original release (1987) has no comparison...

... with these applications,” or “our laboratory belongs in a network”, or “ISO adoption was a collective decision”. ISO 9000 series Organizational analysis Universities Greece Higher education Quality management ISO9000 standards provide a framework for quality management in organizations. The challenge...

... food sector in order to draw information about the revised ISO 9001:2000 standard. Fotis K. Vouzas can be contacted at: vouzas@uom.gr © Emerald Group Publishing Limited 2010 ISO 9000 series Food industry Corporate strategy Greece Quality of products and services is a major...

.... ISO 9000 series Quality function deployment Quality systems Product development The contribution of QFD to new product development activities has been pointed out by several authors in recent years. Since its creation in the 1960 s, numerous successful applications have been reported...

.... The effects of the ISO 9000 series: 1994 and even more of ISO 9001:2000 on those organizations reported (by most of the articles) are positive (Table I). Although there was reference to the erosion of ISO over the years (Casadesus and Karapetrovic, 2005), other researchers mostly agree on increasing internal...

... the pursuit of ISO 9001:2000 certification. It shows that the tangible benefits of such an approach alone do not ensure that ISO 9001:2000 remains the preferred quality standard. G.R.T. White can be contacted at: gareth.white@uwe.ac.uk © Emerald Group Publishing Limited 2009 ISO 9000 series...

... and Sohal, 2003 ; Samson and Terviousky, 1999). Keng‐Boon Ooi can be contacted at: ooi.keng.boon@mmu.edu.my or ooikengboon@gmail.com © Emerald Group Publishing Limited 2008 Total quality management Quality management ISO 9000 series Malaysia Total quality management (TQM...

... interpret how the nature of communication between management interfaces affects the ability to take remedial action; and to academic researchers in a better understanding of socio‐cultural group dynamics. ISO 9000 series Culture Reality Congruence of perceptions is greatest for questions 5...

... focus after certification in order to improve their performance towards excellence. Originality/value Examines the performance improvement of certified organizations in relation to the five enablers of the EFQM excellence model. © Emerald Group Publishing Limited 2007 ISO 9000 series...