... face when trying to implement Q4.0 and to examine whether there are significant differences according to size, sector, level of excellence and degree of readiness for Q4.0 implementation. Design/methodology/approach The sample comprises 107 Spanish organizations with some form of European...

... to directly apply the training in their own context. Instead of solely emphasizing its own production system, TruckCo also wanted to teach the methods and the mindset needed for sound lean implementation. However, the training material was based on TruckCo's interpretation and definitions. In general...

... companies, but that many such initiatives fail because of poor implementation. With scarcity of resources and expertise, it is critical to study how QM can be initiated in small companies with often sceptical owner-managers. Design/methodology/approach – This paper is based on a single case study...

...Dr Madhav Sinha; Seyed Amir Bolboli; Markus Reiche Purpose – The purpose of this paper is to develop an approach for implementing business excellence (BE) based on prevailing corporate culture and to propose relevant gates to monitor the corporate culture in the way to excellence. Design...

...Madhav Sinha; Seyed Amir Bolboli; Markus Reiche Purpose The purpose of this paper is to develop a holistic model for reviewing business excellence (BE) concepts from a systemic perspective and to propose an implementation guideline intending to fill the gap between theory and practice of systems...

...Salaheldin Ismail Salaheldin This study aims to explore the critical resisting and driving forces that inhibit or promote the implementation of total quality management (TQM) strategy in Egypt, in an attempt to determine whether TQM can be implemented effectively in this developing country...

...Ching‐Chow Yang In recent years, the health care industry in Taiwan has been facing various difficulties, which are primarily from the implementation of National Health Care Insurance policy. The more severe problems, like the increase in operating costs and income reduction, are included...

...Jonas Hansson; Bengt Klefsjö Total quality management (TQM) has been recognised and used during the last decades by organisations all over the world to develop a quality focus and improve organisational performance. In spite of this, TQM implementation is still problematic for many organisations...

... of an IME can be implemented. First, a matrix containing all operations was generated in order to record all tasks, the allocation of responsibilities and the timing during the introduction process. During the process, all significant actions that form part of implementation are identified, arranged...

... an evaluation of results from a survey on ISO 9000 certified companies and aims to present some aspects of the current state of the standard in Swedish industry. This study is focused on motives for implementation, perceived benefits and key implementation factors. The predominant reasons identified for seeking...

...Seyed‐Mahmoud Aghazadeh This paper presents an evaluation and discussion of total quality management (TQM), focusing on its origin, measure, and implementation into a specific industry (managed care). It will further show the significance of the nursing profession when looking how to successfully...

..., which has been set at strategic level. Finally, the results indicated that TQM plays a key role in strategy implementation, as distinct from strategic formulation, within the organisations. © MCB UP Limited 2002 TQM Strategy Implementation Grounded theory The two key elements...

... the company sought to implement the tenets of TQM, the effect that the approach generated and its longer‐term consequences. Further it will seek to elucidate why, in this instance, the TQM initiative, and with it the company, failed to survive in a competitive business environment. Finally, develops...

...Roberth Gustafsson; Bengt Klefsjö; Eric Berggren; Ulrika Granfors‐Wellemets Describes a project focusing on the experiences of implementing a third‐party certified quality system in small (maximum 50 employees) Swedish organisation. The project consisted of a questionnaire to CEOs, and then a more...

... measures of TQM. A possible sequence for implementation of these factors is then presented. © MCB UP Limited 2001 Since only one author mentioned the constructs supervision and adopting the philosophy, this construct was not included. These constructs span the entire range...

... in implementing TQM effectively and successfully. This study has developed a TQM soft model which is fit for application. It has considered the needs and limitation of Malaysian industries and facilitates TQM activities. The study has examined the relationship between the soft elements of critical success factors...

... rests heavily on the compatibility between its strategy and its structure. Restructuring is absolutely necessary for a successful TQM implementation. This paper presents a review of the literature on restructuring for a successful TQM implementation. © MCB UP Limited 2000 There is almost...

... and a subsidiary approach to introducing TQM and similar practices, and that these approaches may relate to internal and external aspects of firm relationships. © MCB UP Limited 2000 Implementation Automotive components industry Ireland TQM Total quality management (TQM) has many definitions...

...Sha’ri Mohd Yusof; Elaine Aspinwall The proposed framework for TQM implementation in SMEs described in this paper centres on three main elements: the “quality toolbox”, “general methodology” and the “central co‐ordinating body”. It is believed that the adoption of TQM in SMEs must not be a fully...

.... This means that a deeper understanding of the concept of variation, identification of causes of variation, and handling of these causes are important factors within SMEs. This paper presents two studies of implementation of statistical methods. One is related to the use of process capability studies...