... 395 employees working in the manufacturing industry in southern India. The hypothesized relationships are tested by conducting path analysis using Lisrel software of structural equation modeling. Double moderation was performed by using PROCESS macros. Findings The results indicate (1) all five...

... by implementing the Q 4.0 transition framework. Findings The study highlights significant awareness of Q 4.0 in the Indian manufacturing sector that is acquired through various means such as training, experience, learning and research. However, most manufacturing industries in India still follow older quality...

... Emerald Publishing Limited Licensed re-use rights only Total quality management Leadership Supply chain capabilities Sustainable supply chain Institutional pressure India The contemporary international business landscape has an observable and increasing trajectory towards integrating...

... hospital located in southern India. Findings The study found that several factors are responsible for the high Length of Stay (LOS) for patients in the Emergency Department (ED). By implementing this proposed model to implement LSS and taking corrective actions, the average LOS was reduced from 267...

..., keywords, countries, affiliations, and documents. The analysis employs the Biblioshiny app and Bibliometrix R-tool for data analysis and scientific mapping. Findings The results of the bibliometric analysis indicate that the LSS culture has widely spread in India. The International Journal of Lean...

... and data from 650 respondents who are regular e-buyers from the southern part of India are used. Findings The results indicate that e-service quality positively relates to customer satisfaction and loyalty. The findings also suggest that price perception and trust are vital in enhancing customer...

... applications of DFSS are very limited in India. Most of the DFSS project failures are reported in the Analyse phase of the project. The results indicated that all 18 CFFs used in the survey have a significant impact on project failures. Also, it was determined that all CFFs are positively correlated with each...

... concerning telecom service. Service quality Trust Commitment Customer loyalty Telecom India Trust is viewed as a belief or sentiment that comes from reliability (Yousaf et al., 2020 ; Zubair et al., 2019). It is perceived to create confidence based on integrity...

...Ajay Noronha; Shreeranga Bhat; E.V. Gijo; Jiju Antony; Suma Bhat Purpose The article evaluates the obstacles, lessons learned and managerial implications of deploying Lean Six Sigma (LSS) in a dental college hospital in India. Design/methodology/approach The work adopts the action research (AR...

... quantity (EOQ) with safety stock approach as these items were to be shipped from other states in India. Subsequently, the focus should be on developing a local supplier and attempts should be made to establish a kanban system with adequate information sharing. Practical implications This study...

...Shreeranga Bhat; E.V. Gijo; Anil Melwyn Rego; Vinayambika S. Bhat Purpose The aim of the article is to ascertain the challenges, lessons learned and managerial implications in the deployment of Lean Six Sigma (LSS) competitiveness to micro, small and medium Enterprises (MSME) in India...

...Amit Datta Purpose This study aims to identify the underlying dimensions of hospitality organizational climate and then measure the influence of it on employee turnover tendency. Design/methodology/approach Data were obtained from 504 employees across 18 upscale hotels in India. Factor...

... of the current study is to develop a multidimensional scale to measure service quality in higher education in the Indian context. Design/methodology/approach The study, descriptive, diagnostic, and causal in nature, has been conducted on students of higher education, particularly technical education in India...

... the services of consultants to implement cost of quality systems in their industries, therefore the simple models proposed in the paper will be of great value to them. Arvind Chopra can be contacted at: arvindchopra3k@yahoo.com © Emerald Group Publishing Limited 2012 India Textile industry...

... terminal in eastern India. The objective is to check the difference in importance levels and satisfaction levels and then prioritize for improvement accordingly. Findings The findings are based on the responses of passengers to the questions designed for the purpose of assessing the service quality...

... hierarchy. Faster and effective internal communication. Strong owner influence. © Emerald Group Publishing Limited 2012 India Manufacturing industries Six Sigma Small to medium‐sized enterprises DMAIC DPMO Sigma is a Greek letter representing standard deviation...

...‐scale industry in India, in the financial year 2006‐2007, were found out. At the start of the financial year 2007‐2008 a quality cost program was implemented in that organization and more resources were allocated for prevention and appraisal cost activities. Subsequently, the costs of quality related...

... study conducted on management institutes in India with a customer orientation to the quality paradigm through a focus on the students' perspective. While multiple methodologies were applied, SERVQUAL has already been discussed as the first part of the paper. This part of the series presents...

... Total quality management ISO 9000 series Organizational development Manufacturing industries Public sector organizations India Quality has long lasting impact on customer satisfaction. TQM is a strategic management approach for involving the whole organisation to ensure customer...

...' expectations. Manufacturing and service industries recognize TQM differently. The purpose of this study is to find the benefits of TQM, shortcomings of TQM and significant difference, if any in the understanding of seven success factors of TQM in manufacturing and service industries of North India. Design...