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Keywords: Interaction and service customization
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2022) 34 (6): 1914–1941.
Published: 21 January 2022
... By examining the literature review, a set of processes of health services based on two axes of interaction and service customization and the axis of labor intensity of the service process matrix was divided into four categories: service factory, mass service, service shop and professional services. Then, using...
