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Keywords: Knowledge intensive business processes
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Journal Articles
Maturity measurement of knowledge‐intensive business processes
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2011) 23 (4): 377–387.
Published: 14 June 2011
... model for knowledge‐intensive business processes. Its assessment procedure is developed based on literature researches and investigation of real processes of two industrial SMEs. This maturity model has advantages over other existing models since it accounts for the needs of SMEs by incorporating...
