... linked to continuous improvement in medium and large companies in the State of Puebla and the Metropolitan District of Quito, which are important areas in Mexico and Ecuador, respectively. Data were collected by means of document analysis, semi-structured interviews, and direct observation. Findings...

... and initiatives for monitoring them. The American Customer Satisfaction Index (ACSI) model for government services and nonprofit organizations was utilized for the purpose of this study. Establishment of an evaluation system for social programs has made significant advances in Mexico in recent years...

...Nael Aly; Daniel Schloss Assesses the quality management systems of the maquiladoras in the Tijuana region of Mexico. Maquiladoras are manufacturing plants set up by foreign companies in the border zone of North Mexico to produce finished goods for export. Information was gathered by survey from...