...Raja Rajeswari Jayakumar; Natrah Saad; Waqas Mehmood; Saifulrizan Norizan Purpose This study examines the relationship between peer influence, tax knowledge, tax incentives, tax fairness, and tax compliance behaviour among SMEs in Malaysia. It also investigates whether service quality moderates...

... Malaysia, 06010 UUM Sintok, Kedah Darul Aman (SO Code: 21767). 01 01 2025 28 03 2025 18 05 2025 07 06 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Relying on RBV and its dynamic capability extension (DCT...

... to the healthcare institutions in Malaysia perceive the benefits of lean healthcare and show a positive intention of using lean leadership principles. Muhammad Khalilur Rahman can be contacted at: khalilur.r@umk.edu.my 19 04 2022 31 07 2022 30 08 2022 © Emerald Publishing Limited...

...) in health insurance products in Malaysia. Design/methodology/approach Data were conveniently collected through a self-administered questionnaire from subscribers to health insurance products and services in Malaysia. A total of 456 available questionnaires were used in the analysis. Partial least square...

... sectors in Malaysia. In other countries, the studies have focussed only on academicians as a sample. This study has attempted to add to the body of knowledge on the impact of HRM practices on university performance in Malaysia combining both the academicians and administration staff. Previous studies...

... studies in Malaysia, investigating this issue, have been conducted using a mixed methods approach. Additionally, this study provides empirical findings on quality practices from manager and employee perspectives. © Emerald Group Publishing Limited 2013 The hotel and tourism industry in Malaysia...

... these items’ reliability and consistency. In general, reliabilities <0.60 are considered poor, those in the 0.70 range, acceptable, and those over 0.80, good (Sekaran, 2003). For this research, only reliabilities of 0.70 and above are taken to ensure reliability and consistency. Malaysia ISO 9000...

...Noor Azlina Mohd. Salleh; Salmiah Kasolang; Hj Ahmed Jaafar Purpose The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and lean manufacturing (LM) in the automotive industry globally and specifically in Malaysia; and selective studies...

... method containing structured questionnaires. The study population comprises the six multinational EMS industries in Malaysia that have successfully implemented LSS programs. The LSS practitioners, namely the holders of the Master Black Belt (MBB), the Black Belt (BB) and the LSS champions of the various...

...” – in the perspective of medical device industries in Malaysia. The study is focused on the Malaysian Small and Medium Enterprises (SMEs) which currently have accredited to ISO 9001:2000 quality management systems. Design/methodology/approach Literature research and comparative analysis between ISO 13485:2003...

...Veeri Arumugam; Keng‐Boon Ooi; Tuck‐Chee Fong Purpose The purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia. Design/methodology...

... The paper uses data from perceptions from managers in 255 electrical and electronics (E&E) firms in Malaysia and it develops regression and correlation analysis to test the relationships between soft factors, quality improvement and organizational performance. Findings The following soft factors...

.... Data were collected from employees within various departments of a large award‐winning TQM semiconductor packaging organization located in the state of Perak, Malaysia. The company was selected and viewed as the best and most valid representation of the entire semiconductor packaging industry...

... © Emerald Group Publishing Limited 2006 Total quality management Quality programmes Employee attitudes Malaysia Total quality management (TQM) is essentially a management philosophy, and it has become the preferred approach for improving quality and productivity in organizations...

... results on employees’ attitudes. The conclusions, limitations and implications of the study are also extensively discussed. Total quality management Employee attitudes Job satisfaction Malaysia The emphasis on total quality management (TQM) as a management philosophy and a new way...

... (1997) surveyed 76 organisations that were implementing TQM in Malaysia. However, in the present research a sample size of 127 companies was chosen for the final survey. This figure represents the total number of TQM implementation firms from the main source, that is NPC (National Productivity...

... TQM going and poor resources. The breakdown of the difficulties is shown in Table X . © MCB UP Limited 1996 ISO 9000 Malaysia Small‐ to medium‐sized enterprises TQM The concepts of total quality management (TQM) and the ISO 9000 are relatively new to the Malaysian industries...