..., training, value improvement, benchmarking, root cause corrective action, sustained management commitment, supplier teaming, thinking statistically and teamwork. Lee (2004) on the other hand advocates nine TQM constructs: customer focus, top management's commitment, quality data and reporting, training...

..., such as management commitment or the promotion of team working, are highly scored and applied, but few companies evaluate them or take actions to improve their application. Originality/value This paper analyzes the application of some factors considered to be enablers or key factors for the sustainability...