Elisabeth Viles
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Journal Articles

Applying design of experiments to optimize the performance level of a curling sport team

Jiju Antony, Laynes Lauterbach, Elisabeth Viles, Martin Tanco, Sandy Furterer, Ronald D. Snee
Journal: The TQM Journal
The TQM Journal (2024) 36 (2): 478–498.
https://doi.org/10.1108/TQM-12-2022-0356
Published: 07 March 2023
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Journal Articles

Design of experiments in the service industry: results from a global survey and directions for further research

Jiju Antony, Elisabeth Viles, Alexandre Fonseca Torres, Marcelo Machado Fernandes, Elizabeth A. Cudney
Journal: The TQM Journal
The TQM Journal (2021) 33 (5): 987–1000.
https://doi.org/10.1108/TQM-09-2020-0223
Published: 15 October 2020
View article titled, Design of experiments in the service industry: results from a global survey and directions for further research
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Journal Articles

Enhancing participation through organizational drivers

Fernando Ruiz-Pérez, Álvaro Lleó, Elisabeth Viles, Daniel Jurburg
Journal: The TQM Journal
The TQM Journal (2021) 33 (4): 823–840.
https://doi.org/10.1108/TQM-01-2020-0012
Published: 28 September 2020
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Journal Articles

Design of experiments in the service industry: a critical literature review and future research directions

Jiju Antony, Elisabeth Viles, Alexandre Fonseca Torres, Taynara Incerti de Paula, Marcelo Machado Fernandes, Elizabeth A. Cudney
Journal: The TQM Journal
The TQM Journal (2020) 32 (6): 1159–1175.
https://doi.org/10.1108/TQM-02-2020-0026
Published: 09 May 2020
View article titled, Design of experiments in the service industry: a critical literature review and future research directions
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Journal Articles

Understanding the main organisational antecedents of employee participation in continuous improvement

Daniel Jurburg, Elisabeth Viles, Martin Tanco, Ricardo Mateo, Álvaro Lleó
Journal: The TQM Journal
The TQM Journal (2019) 31 (3): 359–376.
https://doi.org/10.1108/TQM-10-2018-0135
Published: 13 February 2019
View article titled, Understanding the main organisational antecedents of employee participation in continuous improvement
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Journal Articles

Environmental comfort based (ECB) methodology as a tool for preparing Kaizen application in a catering service company

Carmen Jaca, Marta Ormazabal, Elisabeth Viles, Javier Santos
Journal: The TQM Journal
The TQM Journal (2018) 30 (4): 281–295.
https://doi.org/10.1108/TQM-10-2017-0117
Published: 10 April 2018
View article titled, Environmental comfort based (ECB) methodology as a tool for preparing Kaizen application in a catering service company
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Journal Articles

The impact of a readiness program for implementing and sustaining continuous improvement processes

Carmen Jaca, Luis Paipa-Galeano, Elisabeth Viles, Ricardo Mateo
Journal: The TQM Journal
The TQM Journal (2016) 28 (6): 869–886.
https://doi.org/10.1108/TQM-08-2014-0067
Published: 10 October 2016
View article titled, The impact of a readiness program for implementing and sustaining continuous improvement processes
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Journal Articles

Why are companies still struggling to reach higher continuous improvement maturity levels? Empirical evidence from high performance companies

Daniel Jurburg, Elisabeth Viles, Carmen Jaca, Martin Tanco
Journal: The TQM Journal
The TQM Journal (2015) 27 (3): 316–327.
https://doi.org/10.1108/TQM-11-2013-0123
Published: 13 April 2015
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Journal Articles

Components of sustainable improvement systems: theory and practice

Carmen Jaca, Elisabeth Viles, Ricardo Mateo, Javier Santos
Journal: The TQM Journal
The TQM Journal (2012) 24 (2): 142–154.
https://doi.org/10.1108/17542731211215080
Published: 24 February 2012
View article titled, Components of sustainable improvement systems: theory and practice
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Journal Articles

Healthcare teamwork best practices: lessons for industry

Martín Tanco, Carmen Jaca, Elisabeth Viles, Ricardo Mateo, Javier Santos
Journal: The TQM Journal
The TQM Journal (2011) 23 (6): 598–610.
https://doi.org/10.1108/17542731111175220
Published: 04 October 2011
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Journal Articles

Barriers faced by engineers when applying design of experiments

Martín Tanco, Elisabeth Viles, Laura Ilzarbe, Ma Jesus Alvarez
Journal: The TQM Journal
The TQM Journal (2009) 21 (6): 565–575.
https://doi.org/10.1108/17542730910995846
Published: 02 October 2009
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