Keywords: Maturity model
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Journal Articles
Journal Articles
The TQM Journal (2013) 25 (4): 417–430.
Published: 07 June 2013
... China Quality management Organizations Globalization Shanghai enterprises Maturity model Shanghai Academy for Quality According to the investigation results, we were able to make detailed status analysis of Shanghai enterprise quality management maturity from the following five aspects...
Journal Articles
The TQM Journal (2011) 23 (4): 377–387.
Published: 14 June 2011
... of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/approach A maturity model was developed for SMEs to measure and assess the quality of their business processes. This enabled the companies to determine...

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