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Keywords: Maturity model
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Journal Articles
Journal Articles
The TQM Journal (2013) 25 (4): 417–430.
Published: 07 June 2013
... enterprises Maturity model Shanghai Academy for Quality It was found that among the total sample population, around 66 percent enterprises’ quality management maturity score was between 3.0 and 4.0, which represents that their maturity level reaches domestically advanced level. About 9 percent...
Journal Articles
The TQM Journal (2011) 23 (4): 377–387.
Published: 14 June 2011
... of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/approach A maturity model was developed for SMEs to measure and assess the quality of their business processes. This enabled the companies to determine...

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