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Keywords: Online reviews
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (7): 1960–1979.
Published: 06 October 2022
... of this research is to determine the dominant themes that emerged from airline travelers' online reviews and to determine attributes that are pertinent to the satisfaction of passengers flying with low-cost carriers (LCC) during the COVID-19 outbreak. In addition, this study investigates whether the salient themes...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2018) 30 (5): 608–620.
Published: 27 June 2018
.... Francesca Magno can be contacted at: francesca.magno@unibg.it 03 12 2017 27 03 2018 15 05 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Pricing Online reviews Hospitality Sharing economy Airbnb Peer-to-peer (P2P...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2016) 28 (4): 547–560.
Published: 13 June 2016
...). The paper further explores how the relative importance of these attributes to perceived e-tailer quality is impacted by customer demographic and behavioral characteristics (such as gender, age, frequency of online purchasing and use of online reviews). Design/methodology/approach – Individual-level...
