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Journal Articles

Mastering continuous improvement (CI): the roles and competences of mid-level management and their impact on the organisation's CI capability

Steven Robert Fannon, Jose Eduardo Munive-Hernandez, Felician Campean
Journal: The TQM Journal
The TQM Journal (2022) 34 (1): 102–124.
https://doi.org/10.1108/TQM-03-2021-0083
Published: 17 November 2021
... being considered a strategic asset for competitive advantage at the highest maturity level. Mature CI capability has the potential to enhance innovation, research and development activities. Thus, CI capability can embed organisational learning in the CI environment (Oakland, 2014 ; Savolainen...
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