...José Carlos Sá; Shreeranga Bhat; Arshia Kaul; Michael Sony; Jiju Antony; Navjit Singh; Priya Vij Purpose This study systematically examines the evolution of quality management ( QM ) in Portugal by analysing historical, current and emerging themes. It compares these themes to reveal shifts in QM...

...Gilberto Santos; Sergio Gomes; Vitor Braga; Alexandra Braga; Vanda Lima; Paulo Teixeira; José Carlos Sá Purpose The purpose of this paper is to analyze the best way to create value in Portugal through quality and innovation and also to check what needs to be improved. Design/methodology...

...Jacques Martin; Claudio Baccarani; Glória Antunes; António Pires; Virgílio Machado Purpose The main objective of this study is to develop a strategy for implementing various quality measurement tools as part of a continuous improvement programme in institutions for the elderly in Portugal...

... to these concerns: Organizational performance Manufacturing industries Portugal In the not too distant past not distant past manufacturing organizations viewed themselves as closed systems. Under the closed system orientation, these organizations emphasized an internal‐focus, where organizational...

... directed toward the customer tend to be associated with higher financial performance in terms of net profit after tax. © Emerald Group Publishing Limited 2004 Quality improvement Customer profiling Financial performance Data analysis Samples Portugal The globalization...