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Journal Articles

Evolution of research themes in quality management: past, present and future perspectives from Portugal

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José Carlos Sá, Shreeranga Bhat, Arshia Kaul, Michael Sony, Jiju Antony, Navjit Singh, Priya Vij
Journal: The TQM Journal
The TQM Journal 1–21.
https://doi.org/10.1108/TQM-06-2025-0361
Published: 12 March 2026
View article titled, Evolution of research themes in quality management: past, present and future perspectives from Portugal
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Includes: Supplementary data
Journal Articles

Operational excellence themes: past, present and future

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Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, S. Yamini, G. Citybabu, Elizabeth A. Cudney
Journal: The TQM Journal
The TQM Journal 1–24.
https://doi.org/10.1108/TQM-07-2025-0410
Published: 17 February 2026
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Journal Articles

Pharma industry 4.0 deployment and readiness: a case study within a manufacturer

Open Access
Olivia McDermott, Aneta Magdalena Wojcik, Anna Trubetskaya, Michael Sony, Jiju Antony, Manjeet Kharub
Journal: The TQM Journal
The TQM Journal (2024) 36 (9): 456–476.
https://doi.org/10.1108/TQM-04-2024-0160
Published: 22 October 2024
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Journal Articles

A study into the themes of quality management: early findings from a global research project and agenda for future research

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Jiju Antony, Arshia Kaul, Michael Sony, Navjit Singh, Priya Vij, Shreeranga Bhat, S. Yamini, Alessandro Laureani
Journal: The TQM Journal
The TQM Journal (2025) 37 (8): 2260–2283.
https://doi.org/10.1108/TQM-08-2024-0271
Published: 10 October 2024
View article titled, A study into the themes of quality management: early findings from a global research project and agenda for future research
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Journal Articles

Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations: a validated scale

Open Access
Angelo Rosa, Nicola Capolupo, Emilia Romeo, Olivia McDermott, Jiju Antony, Michael Sony, Shreeranga Bhat
Journal: The TQM Journal
The TQM Journal (2024) 36 (9): 392–412.
https://doi.org/10.1108/TQM-10-2023-0350
Published: 08 August 2024
View article titled, Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations: a validated scale
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Journal Articles

Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality

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Maryam Zulfiqar, Shreeranga Bhat, Michael Sony, Willem Salentijn, Vikas Swarnakar, Jiju Antony, Elizabeth A. Cudney, Sandra Furterer, Olivia McDermott, Raja Jayaraman, Monika Foster
Journal: The TQM Journal
The TQM Journal (2025) 37 (6): 1666–1686.
https://doi.org/10.1108/TQM-01-2024-0017
Published: 19 July 2024
View article titled, Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality
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Includes: Supplementary data
Journal Articles

Sustainable development through quality management: a multiple-case study analysis of triumphs, trials and tribulations

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Jiju Antony, Shreeranga Bhat, Michael Sony, Anders Fundin, Lars Sorqvist, Raul Molteni
Journal: The TQM Journal
The TQM Journal (2025) 37 (4): 905–925.
https://doi.org/10.1108/TQM-12-2023-0424
Published: 13 February 2024
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Journal Articles

Assessing ISO 18404 standard applicability in the service sector: a qualitative study

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Michael Sony, Mariam Ali Ramadan, Jiju Antony, Maha Khalifa Al Dhaheri, Olivia McDermott, Elizabeth A. Cudney
Journal: The TQM Journal
The TQM Journal (2025) 37 (3): 726–746.
https://doi.org/10.1108/TQM-12-2023-0403
Published: 18 January 2024
View article titled, Assessing ISO 18404 standard applicability in the service sector: a qualitative study
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Journal Articles

Unlocking the potential: empirical analysis of enablers, barriers, benefits and technologies for integrating Industry 4.0 and Lean Six Sigma in manufacturing organisations

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Maryam Zulfiqar, Michael Sony, Shreeranga Bhat, Jiju Antony, Willem Salentijn, Olivia McDermott
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2360–2382.
https://doi.org/10.1108/TQM-05-2023-0130
Published: 28 December 2023
View article titled, Unlocking the potential: empirical analysis of enablers, barriers, benefits and technologies for integrating Industry 4.0 and Lean Six Sigma in manufacturing organisations
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Journal Articles

Unveiling the path to sustainable quality 4.0 implementation in organisations: insights from an exploratory qualitative study

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Vikas Swarnakar, Olivia McDermott, Michael Sony, Shreeranga Bhat, Jiju Antony
Journal: The TQM Journal
The TQM Journal (2025) 37 (2): 566–591.
https://doi.org/10.1108/TQM-07-2023-0201
Published: 20 December 2023
View article titled, Unveiling the path to sustainable quality 4.0 implementation in organisations: insights from an exploratory qualitative study
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Journal Articles

Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives

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Jiju Antony, Michael Sony, Bart Lameijer, Shreeranga Bhat, Raja Jayaraman, Leopoldo Gutierrez
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2383–2397.
https://doi.org/10.1108/TQM-01-2023-0017
Published: 03 October 2023
View article titled, Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives
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Journal Articles

The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article

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Olivia McDermott, Jiju Antony, Michael Sony, Vikas Swarnakar
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2320–2337.
https://doi.org/10.1108/TQM-01-2023-0019
Published: 05 September 2023
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Journal Articles

How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study

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Jiju Antony, Vikas Swarnakar, Michael Sony, Olivia McDermott, Raja Jayaraman
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2338–2359.
https://doi.org/10.1108/TQM-03-2023-0083
Published: 24 August 2023
View article titled, How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
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Journal Articles

Quality management as a means for micro-level sustainability development in organizations

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Jiju Antony, Shreeranga Bhat, Anders Fundin, Michael Sony, Lars Sorqvist, Mariam Bader
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2260–2280.
https://doi.org/10.1108/TQM-06-2023-0198
Published: 14 August 2023
View article titled, Quality management as a means for micro-level sustainability development in organizations
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Journal Articles

The use and application of the 7 new quality control tools in the manufacturing sector: a global study

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Olivia McDermott, Jiju Antony, Michael Sony, Marcelo Machado Fernandes, Rajesh Koul, Mehran Doulatabadi
Journal: The TQM Journal
The TQM Journal (2023) 35 (8): 2621–2639.
https://doi.org/10.1108/TQM-06-2022-0186
Published: 15 March 2023
View article titled, The use and application of the 7 new quality control tools in the manufacturing sector: a global study
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Journal Articles

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study

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Jiju Antony, Vikas Swarnakar, Willem Salentijn, Alireza Shokri, Mehran Doulatabadi, Shreeranga Bhat, Olivia McDermott, Raja Jayaraman, Michael Sony
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1917–1934.
https://doi.org/10.1108/TQM-08-2022-0276
Published: 04 October 2022
View article titled, A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study
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Journal Articles

A study on Ishikawa’s original basic tools of quality control in healthcare

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Olivia McDermott, Jiju Antony, Michael Sony, Angelo Rosa, Mary Hickey, Tara Ann Grant
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1686–1705.
https://doi.org/10.1108/TQM-06-2022-0187
Published: 30 August 2022
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Journal Articles

An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations

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Jiju Antony, Michael Sony, Olivia McDermott, Vikas Swarnakar, Brian Galli, Mehran Doulatabadi, Rajesh Kaul
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1569–1587.
https://doi.org/10.1108/TQM-05-2022-0176
Published: 04 August 2022
View article titled, An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations
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Journal Articles

The evolution and future of lean Six Sigma 4.0

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Jiju Antony, Olivia McDermott, Daryl Powell, Michael Sony
Journal: The TQM Journal
The TQM Journal (2023) 35 (4): 1030–1047.
https://doi.org/10.1108/TQM-04-2022-0135
Published: 24 May 2022
View article titled, The evolution and future of lean Six Sigma 4.0
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Journal Articles

The impact of medical cyber–physical systems on healthcare service delivery

Open Access
Michael Sony, Jiju Antony, Olivia McDermott
Journal: The TQM Journal
The TQM Journal (2022) 34 (7): 73–93.
https://doi.org/10.1108/TQM-01-2022-0005
Published: 12 April 2022
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