Sandra Furterer
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Journal Articles

Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality

Maryam Zulfiqar, Shreeranga Bhat, Michael Sony, Willem Salentijn, Vikas Swarnakar, Jiju Antony, Elizabeth A. Cudney, Sandra Furterer, Olivia McDermott, Raja Jayaraman, Monika Foster
Journal: The TQM Journal
The TQM Journal (2025) 37 (6): 1666–1686.
https://doi.org/10.1108/TQM-01-2024-0017
Published: 19 July 2024
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Includes: Supplementary data
Journal Articles

Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Jiju Antony, Michael Sony, Sandra Furterer, Olivia McDermott, Matthew Pepper
Journal: The TQM Journal
The TQM Journal (2022) 34 (6): 2069–2084.
https://doi.org/10.1108/TQM-08-2021-0242
Published: 29 October 2021
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Journal Articles

Uncovering inefficiencies in the workers’ compensation industry using Lean methodology

Omar Taha, Thomas A. Mazzuchi, Shahram Sarkani, Jiju Antony, Sandra Furterer
Journal: The TQM Journal
The TQM Journal (2022) 34 (5): 1057–1075.
https://doi.org/10.1108/TQM-06-2021-0163
Published: 30 August 2021
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Journal Articles

Voice of the customer as a tool for service quality analysis in public transport

Paula Jach, Jiju Antony, Scott Paul Thomson, Beth Cudney, Sandra Furterer
Journal: The TQM Journal
The TQM Journal (2022) 34 (3): 448–475.
https://doi.org/10.1108/TQM-05-2021-0134
Published: 06 July 2021
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