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Journal Articles

Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality

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Maryam Zulfiqar, Shreeranga Bhat, Michael Sony, Willem Salentijn, Vikas Swarnakar, Jiju Antony, Elizabeth A. Cudney, Sandra Furterer, Olivia McDermott, Raja Jayaraman, Monika Foster
Journal: The TQM Journal
The TQM Journal (2025) 37 (6): 1666–1686.
https://doi.org/10.1108/TQM-01-2024-0017
Published: 19 July 2024
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Includes: Supplementary data
Journal Articles

Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives

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Jiju Antony, Michael Sony, Bart Lameijer, Shreeranga Bhat, Raja Jayaraman, Leopoldo Gutierrez
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2383–2397.
https://doi.org/10.1108/TQM-01-2023-0017
Published: 03 October 2023
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Journal Articles

How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study

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Jiju Antony, Vikas Swarnakar, Michael Sony, Olivia McDermott, Raja Jayaraman
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2338–2359.
https://doi.org/10.1108/TQM-03-2023-0083
Published: 24 August 2023
View article titled, How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
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Journal Articles

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study

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Jiju Antony, Vikas Swarnakar, Willem Salentijn, Alireza Shokri, Mehran Doulatabadi, Shreeranga Bhat, Olivia McDermott, Raja Jayaraman, Michael Sony
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1917–1934.
https://doi.org/10.1108/TQM-08-2022-0276
Published: 04 October 2022
View article titled, A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study
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Journal Articles

Integrating Lean Six Sigma with blockchain technology for quality management – a scoping review of current trends and future prospects

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Raja Wasim Ahmad, Walaa Al Khader, Raja Jayaraman, Khaled Salah, Jiju Antony, Vikas Swarnakar
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1609–1631.
https://doi.org/10.1108/TQM-06-2022-0181
Published: 18 August 2022
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Journal Articles

A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics

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Abdulqader Al-Kaf, Raja Jayaraman, Kudret Demirli, Mecit Can Emre Simsekler, Hussam Ghalib, Dima Quraini, Murat Tuzcu
Journal: The TQM Journal
The TQM Journal (2023) 35 (3): 734–758.
https://doi.org/10.1108/TQM-11-2021-0337
Published: 12 April 2022
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Journal Articles

Lean and its impact on sustainability performance in service companies: results from a pilot study

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Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Raja Jayaraman, Matheus Borges Carneiro, Sandy Furterer
Journal: The TQM Journal
The TQM Journal (2023) 35 (3): 698–718.
https://doi.org/10.1108/TQM-03-2022-0094
Published: 07 April 2022
View article titled, Lean and its impact on sustainability performance in service companies: results from a pilot study
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