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Journal Articles

Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality

Maryam Zulfiqar, Shreeranga Bhat, Michael Sony, Willem Salentijn, Vikas Swarnakar, Jiju Antony, Elizabeth A. Cudney, Sandra Furterer, Olivia McDermott, Raja Jayaraman, Monika Foster
Journal: The TQM Journal
The TQM Journal (2025) 37 (6): 1666–1686.
https://doi.org/10.1108/TQM-01-2024-0017
Published: 19 July 2024
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Includes: Supplementary data
Journal Articles

Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives

Jiju Antony, Michael Sony, Bart Lameijer, Shreeranga Bhat, Raja Jayaraman, Leopoldo Gutierrez
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2383–2397.
https://doi.org/10.1108/TQM-01-2023-0017
Published: 03 October 2023
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Journal Articles

How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study

Jiju Antony, Vikas Swarnakar, Michael Sony, Olivia McDermott, Raja Jayaraman
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2338–2359.
https://doi.org/10.1108/TQM-03-2023-0083
Published: 24 August 2023
View article titled, How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
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Journal Articles

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study

Jiju Antony, Vikas Swarnakar, Willem Salentijn, Alireza Shokri, Mehran Doulatabadi, Shreeranga Bhat, Olivia McDermott, Raja Jayaraman, Michael Sony
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1917–1934.
https://doi.org/10.1108/TQM-08-2022-0276
Published: 04 October 2022
View article titled, A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study
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Journal Articles

Integrating Lean Six Sigma with blockchain technology for quality management – a scoping review of current trends and future prospects

Raja Wasim Ahmad, Walaa Al Khader, Raja Jayaraman, Khaled Salah, Jiju Antony, Vikas Swarnakar
Journal: The TQM Journal
The TQM Journal (2023) 35 (7): 1609–1631.
https://doi.org/10.1108/TQM-06-2022-0181
Published: 18 August 2022
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Journal Articles

A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics

Abdulqader Al-Kaf, Raja Jayaraman, Kudret Demirli, Mecit Can Emre Simsekler, Hussam Ghalib, Dima Quraini, Murat Tuzcu
Journal: The TQM Journal
The TQM Journal (2023) 35 (3): 734–758.
https://doi.org/10.1108/TQM-11-2021-0337
Published: 12 April 2022
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Journal Articles

Lean and its impact on sustainability performance in service companies: results from a pilot study

Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Raja Jayaraman, Matheus Borges Carneiro, Sandy Furterer
Journal: The TQM Journal
The TQM Journal (2023) 35 (3): 698–718.
https://doi.org/10.1108/TQM-03-2022-0094
Published: 07 April 2022
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