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Journal Articles

Assessing ISO 18404 standard applicability in the service sector: a qualitative study

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Michael Sony, Mariam Ali Ramadan, Jiju Antony, Maha Khalifa Al Dhaheri, Olivia McDermott, Elizabeth A. Cudney
Journal: The TQM Journal
The TQM Journal (2025) 37 (3): 726–746.
https://doi.org/10.1108/TQM-12-2023-0403
Published: 18 January 2024
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Journal Articles

Leadership characteristics for implementation and sustainability of quality: an exploratory study and directions for further research

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Alessandro Laureani, Jiju Antony, Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Anders Fundin, Lars Sörqvist
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2599–2617.
https://doi.org/10.1108/TQM-06-2023-0185
Published: 08 September 2023
View article titled, Leadership characteristics for implementation and sustainability of quality: an exploratory study and directions for further research
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Journal Articles

Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE

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Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Maher Maalouf, Jiju Antony, Shreeranga Bhat, E. V. Gijo
Journal: The TQM Journal
The TQM Journal (2023) 35 (2): 554–576.
https://doi.org/10.1108/TQM-11-2021-0325
Published: 15 March 2022
View article titled, Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE
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