... experimentation Experimentation Problem solving Process planning Design of experiments (DOE) is defined as a “systematic, rigorous approach to engineering problem‐solving that applies principles and techniques at the data collection stage so as to ensure the generation of valid, defensible...

... the reengineering effort. Originality/value Organizations need to consider the effects of organizational changes in their efforts to provide high quality customer service. Process planning Service industries Customer satisfaction The most important finding of this analysis is the strong relationship...