... becomes integral to the quality assessment process. Kano Sustainable development Higher education Quality management Service quality Quality function deployment Quality management (QM) is often referred to as the management of activities aimed at maintaining the expected level of quality...

...Pankaj Singh; Gaurav Agrawal Purpose The present paper aims to propose a framework on weather index insurance (WII) service design by using quality function deployment (QFD). Design/methodology/approach This study utilizes QFD technique to propose a customer oriented framework on WII service...

... is conducted involving 150 professionals to assess the requirements of the industry and academic professionals of the construction industry for effective quality management. Finally, for getting a more objective perspective, using quality function deployment (QFD) matrix a framework is developed. Findings...

..., comprehensive quality function deployment (QFD) analysis. The aim is to develop the concept of assimilating and factoring in the often-ignored interrelationships among CRs and ECs utilizing the weighted average method for the CR and EC correlations with overall calculations. Design/methodology/approach...

.... Design/methodology/approach To address these concerns, the paper proposes an approach integrating the quality function deployment for product-service systems (QFDforPSS) method with Thurstone’s Law of Comparative Judgments. This approach was tested at a manufacturer in the medical sector seeking...

...Katerina Kassela; Marina Papalexi; David Bamford Purpose The purpose of this paper is to focus on the application of quality function deployment (QFD) in a Housing Association (HA) located in the UK. Facing the problem of improving a company’s performance, practitioners and academics have...

...Mokh Suef; Suparno Suparno; Moses Laksono Singgih Purpose The purpose of this paper is to propose a methodology to use complaints, claims and company innovation as an internal data source of customer needs for product development using the quality function deployment (QFD)-Kano approach instead...

...) assumed a weight for the attributes of the side roof matrix, which influenced and adjusted the importance ratings of customer requirements. Arash Shahin can be contacted at: arashshahin@hotmail.com © Emerald Group Publishing Limited 2016 Service quality Quality function deployment...

...Hadi Akbarzade Khorshidi; Sanaz Nikfalazar; Indra Gunawan Purpose – The purpose of this paper is to implement statistical process control (SPC) in service quality using three-level SERVQUAL, quality function deployment (QFD) and internal measure. Design/methodology/approach – The SERVQUAL...

...R. Mohanraj; M. Sakthivel; S Vinodh; K.E.K. Vimal Purpose – The purpose of this paper is to apply a framework for value stream mapping (VSM) integrated with fuzzy quality function deployment (QFD) for enabling scientific prioritization of improvement proposals to improve leanness. Design...

... was conducted to learn more about customer expectations and satisfaction. The respondents were all customers of a flour‐based food processor. Quality function deployment (QFD) was applied to improve customer service performance by focusing on customer satisfaction, value and retention. Findings The results...

... and their application to the field of management education in India, has not yet been made available in the literature. © Emerald Group Publishing Limited 2011 Customer satisfaction Quality management Kano Model Quality Function Deployment India Amidst this intense competition that educational...

...S. Vinodh; Suresh Kumar Chintha Purpose The purpose of this paper is to report on research in which a fuzzy quality function deployment (QFD) approach has been used for enhancing agility improvement of a traditional manufacturing organization. Design/methodology/approach QFD approach...

...Konstantina Kamvysi; Katerina Gotzamani; Andreas C. Georgiou; Andreas Andronikidis Purpose The purpose of this paper is to promote the integration of quality function deployment (QFD) with quantitative methods in an attempt to enhance its effectiveness and resolve issues like the failure...

... the demanded quality. This paper aims to propose a framework for combining ISO 9001 requirements with quality function deployment (QFD). Design/methodology/approach A theoretical framework is developed followed by an empirical application. The framework consists of three components: quality assurance items...

...Jacques Martin; Claudio Baccarani; Andreas Andronikidis; Andreas C. Georgiou; Katerina Gotzamani; Konstantina Kamvysi Purpose The purpose of this paper is to promote successful application of quality function deployment (QFD) combined with quantitative techniques in service organizations...

... and competent job incumbents are what the management demands. Quality function deployment (QFD), a proven product development technique and a methodology for achieving customer satisfaction, is applicable to the development of education and training courses (Ermer, 1995 ; Zairi, 1995). In this paper, we...

... in Figures 4 and 5 were developed. S. Vinodh can be contacted at: vinodh_selar82@yahoo.com © Emerald Group Publishing Limited 2008 Project management Total quality management Innovation Agile production Quality function deployment As mentioned earlier, in order to examine...

... and assessment of quality in education being very complex, it was essential to fall back on multiple tools in research methodology to arrive at a consensus; the SERVQUAL was applied to identify the gap and determine the level of service quality; quality function deployment (QFD) was applied to identify the set...

...Arash Shahin; Payam Nikneshan Purpose The purpose of this paper is to propose an integrated model of quality function deployment (QFD) and customer relationship management (CRM) for design and delivery processes. Design/methodology/approach After the literature review, the elements of a CRM...