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Keywords: Quality indicators
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Journal Articles
Implementing a quality‐based performance measurement system: A case study approach
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2010) 22 (4): 410–422.
Published: 15 June 2010
..., market demands, and the organization's objectives. However, these objectives alone will not be able to serve as basis for controlling and optimizing the entire enterprise (Becker et al., 2005). © Emerald Group Publishing Limited 2010 Performance measurement (quality) Quality...
