... approach to management (Okwiri and Mbeche, 2014). Quality management ISO 9001 Quality systems Quality standards Performance improvement University of Nairobi The University of Nairobi (www.uonbi.ac.ke) is the premier university in Kenya and one of the largest in Africa (www.4icu.org...

... constructs are of vital concern for health-care organizations (Zineldin, 2006a). Instances have been reported of blood products being mislabeled during the production process, resulting in patients being given transfusions of an incompatible blood type. Hospitals Health and safety Quality...

...Madhav Sinha; January Luczak Purpose The purpose of this paper is to chronicle a small company's path towards establishing a functioning, effective quality system for a medical device technology and to provide some “do‐it‐yourself” (DIY) tips learned along the way. Design/methodology/approach...

... criteria of the Røvik model. The quality systems are not often socially acceptable, they do not follow a clear philosophy and theory, do not show the productivity of institutions, are less progressive, have low harmonies, unrealistically publicized but in terms of individualized aspects there are some...

...Paulo A. Cauchick Miguel; José Celso Sobreiro Dias Purpose ISO 9001 certification assures that a company employs a quality system, which provides trust for the customers but this system does not assure the quality of the products. It is then necessary to apply other methods and tools to achieve...

... Kekäle can be contacted at: cervai@units.it and tke@uwasa.fi Quality assessment Quality improvement Quality systems Schools Europe The models for DEXi are developed by first defining the qualitative variables that represent the decision subproblems (the quality items). For our purpose...

... of the six sigma tools matrix allows the problem solver to: Six sigma Quality systems select the usage from a set of attributes and provide the tool(s) that would be applicable based upon the selections; understand the availability and purpose of some of the more common problem‐solving...

...: Quality management Quality improvement Quality systems Eastern Europe performances (operational characteristics); properties; reliability; compatibility with standards; durability; servicing appropriateness; aesthetic properties; and perception (subjective expectations...

... © Emerald Group Publishing Limited 2006 Quality funtion deployment Manufacturing industries Pumps Total quality Quality systems India The term “total” assumes special importance in the title “TQFD”. While applying TQFD, reactions will have to be received from both internal...

... Standards and their similarities and differences are examined. Implementing ISO 9000 requirements as an initial step for TQM implementation is also discussed. © Emerald Group Publishing Limited 2004 Total quality management Baldrige Award Quality systems Standards The quest for quality...

...Jeffrey Lo Chi Fong; Jiju Antony QS 9000 is a quality system standard for the automotive industry, developed in the USA in 1994 by Ford, General Motors, Daimler‐Chrysler and the US truck manufacturers. It was developed with the objective of standardising the quality system procedures...

... for practice and further research. © MCB UP Limited 2000 Quality systems International standards Environmental management strategy Stakeholders Deming sparked a revolution in thought about quality management. Much of his work stressed customer/user feedback as a value‐adding process...

...J.D.T. Tannock; L. Krasachol Reports on the Thai Foundation Quality System Standard (TFQSS) project which aimed to develop a basic quality management system standard for small Thai manufacturing businesses to assist them in increasing awareness of quality and develop towards the ISO 9000 series...

... – a standard is a standard!“Standardised” approaches to quality, outside of systems, cover both types of document and these can be confusing and unhelpful to business. © MCB UP Limited 1999 TQM Standards Quality systems Standards describe demonstrable features or conditions...

...A.V. Feigenbaum General Systems Company, Inc. has been directing its experience in installing quality systems throughout the world, as well as its research department’s focus on the development of new quality system strengths, to support and implement the quality growth opportunities of the twenty...

... and Safety Integration Quality systems © MCB UP Limited 1999 In general, integration has been discussed in the literature dealing with quality, environmental, and health and safety management; Sissell (1996) has found particular interest in integration by the chemical sector. Most papers...

... answer to the ever‐lingering question: “Does ISO 9000 have a future?” © MCB UP Limited 1999 ISO 9000 Quality assurance Quality systems TQM Quality assurance focuses on providing confidence that the requirements for quality are met. Hence, producers of goods and services must assure...

... quality and manufacturing efficiency, and customer satisfaction. Also, a framework has been discussed in this paper for the integration of CE and TQM in manufacturing. © MCB UP Limited 1998 Product design Quality systems Simultaneous engineering TQM New products are emerging all...

.... number of core services offered). Conclusions are drawn as to the way forward if the service sector wishes to work towards a customer‐orientated culture. © MCB UP Limited 1998 Leisure industries Quality systems United Kingdom The paper is based upon fieldwork carried out over a two...

...John Peters Looks at the concept of luck, featuring illustrative stories ‐ one of which relates to personal experience. Suggests that we need to learn from good and bad experiences and not merely dismiss them as matters of luck. Underlines the need for discipline and attention to quality systems...