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Keywords: Redundancy
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Journal Articles
Journal:
The TQM Journal
The TQM Magazine (1996) 8 (5): 51–55.
Published: 01 October 1996
...David Knights; Darren McCabe Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer service through continuous improvement. These demands are currently being pursued against a background of organizational restructuring, redundancy...
